Further to my posting of earlier this morning I now have further details from my transcriber. She had the data entry box in the top left corner of her screen and the Verify programme on the bottom. Here is an extract from her e-mail: All of a sudden, and just out of the blue, the top square I put the info in, just went, and also at the same time, the Verifyer went into black, but still on a my normal screen display. I don't know what caused it, and don't think a power surge, otherwise I would have lost everything on the screen and that did not happen. Mystery. This is the initial part of her problem. The recovery of her transcribed file is another - I have suggested the normal search route through C;\Programs ect, but have not heard back from her on that one. From the rest of her mail I infer she has redone the file and verified without problem. So my question to Dave, Ian, David Lang essentially, is this: is there a known glitch in the software that could cause this to happen, or is it more likely something eh has inadvertently done? We have tried to replicate her problem by experimenting with different function keys - assuming a key selection error - and cannot do so. Melda Brunette I