Melda, I have heard of a couple of people who have had a crash when viewing a scan using Verify and also opening one via WinBMD at the same time. Both of these programs use the same routine for scan viewing but, in theory this should not cause a problem, but it seems that in practise it does. I have no idea why and, to be honest, I haven't got around to trying it for myself. Her transcribed file should not be lost though unless she hadn't saved it (but then the recovery routine should take care of that) - if it was saved then it will still exist. The simplest way is for her to start a NEW file in WinBMD (the details don't matter as long as they don't clash with any she's done so far), when she gets to the data input form look on the File when where there is an item called "Define Save Path) - DO NOT click on this item as she will have to change the path - instead beside that menu item in brackets is where her files are being saved to. Quit WinBMD, start it up again, Answer No to continue with the old batch, then on the Header Form, click the file menu, navigate to the path where her files are being saved and the "missing" file should be there. Ian ----- Original Message ----- From: Melda Brunette To: [email protected] Sent: Wednesday, July 21, 2004 3:54 PM Subject: FreeBMD Problem with Verify Further to my posting of earlier this morning I now have further details from my transcriber. She had the data entry box in the top left corner of her screen and the Verify programme on the bottom. Here is an extract from her e-mail: All of a sudden, and just out of the blue, the top square I put the info in, just went, and also at the same time, the Verifyer went into black, but still on a my normal screen display. I don't know what caused it, and don't think a power surge, otherwise I would have lost everything on the screen and that did not happen. Mystery. This is the initial part of her problem. The recovery of her transcribed file is another - I have suggested the normal search route through C;\Programs ect, but have not heard back from her on that one. From the rest of her mail I infer she has redone the file and verified without problem. So my question to Dave, Ian, David Lang essentially, is this: is there a known glitch in the software that could cause this to happen, or is it more likely something eh has inadvertently done? We have tried to replicate her problem by experimenting with different function keys - assuming a key selection error - and cannot do so. Melda Brunette I ==== FREEBMD-SYNDICATES Mailing List ==== For those in -L mode, to unsubscribe from this mailing list please send the command UNSUBSCRIBE in the body of the message to - [email protected] ============================== Gain access to over two billion names including the new Immigration Collection with an Ancestry.com free trial. Click to learn more. http://www.ancestry.com/rd/redir.asp?targetid=4930&sourceid=1237