Lisa, I'm cannot see how files could be lost using BMDVerify which has no affect on files at all - it seems more likely that they are looking in the wrong place for their saved files. Since this version of WinBMD was released something like 18 months ago I've had a number of people email me about lost files, each time when I reply explaining how to find files (as I did to Melda on this list a couple of days ago) every one of them has managed to find them. There is something very strange in this version of WinBMD where clicking an entry on the recently used file list (the list of files on either of the FILE menus) sometimes doesn't work, either that and/or they have inadvertently changed where files are saved (via the File menu>Define Save Path). I have yet to come across a true case where a file has simply vanished, although your people might be the first. I would agree that searching for a file via Windows Explorer *should* find it but this assumes they enter exactly the right filename and that isn't always easy to do. If they are unsure where to look for the correct (possibly 'latest' in the case of people sending partially complete files) get them to send you a file called WinBMD.ini which they will find in their WinBMD folder (ie normally C:\Program Files\WInBMD\WinBMD.ini) and look in that file using Notepad - you will find a line saying "Savepath=xyz" and xyz will be where their files are, OR, if they have changed it after saving their files (or if the line simply says "Savepath=") they will be in C:\Program Files\WinBMD\Output. Please let me know if that doesn't help. Ian ----- Original Message ----- From: Lisa Dominey To: [email protected] Sent: Thursday, July 22, 2004 8:19 AM Subject: File lost while using BMD Verify I’ve had 2 new volunteers in the past week who have “lost” files, and have had to start again after a thorough search of their systems. I’m also dealing with another 2 who sent me partially completed files, which they swear were completed, and saved, for me to do their first verify & feedback sessions on. I thought they had just done something bizarre in WinBMD, but now I am not so sure! Lisa Dominey ID4 Syndicate --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.722 / Virus Database: 478 - Release Date: 18/07/2004 ==== FREEBMD-SYNDICATES Mailing List ==== To find out about the FreeBMD project please start at http://FreeBMD.rootsweb.com ============================== Gain access to over two billion names including the new Immigration Collection with an Ancestry.com free trial. Click to learn more. http://www.ancestry.com/rd/redir.asp?targetid=4930&sourceid=1237