A new volunteer of mine is having difficulty downloading a page from our site. The scan in question is 1903 Births, September Quarter, page 206. As far as I can tell she has done everything right, but what reaches her computer - she has sent me a copy - is a blank page, with a little box in the top l.h. corner (with three coloured shapes in it) and at the foot, all the appropriate codes about http://images.freebmd.rootsweb etc etc and the GUS, LDS stuff. Nothing in between. How can I explain to her where she has gone wrong? I've downloaded the same page to my own computer and it's a perfectly normal index page, all ready to transcribe. Richard Oliver Madrid, Spain [email protected]