Hi - I just had a point to bring up and it refers directly to what Graham said in a recent message. Quote" Anyone using the site should check back the original source anyway as a check." I think this message should be put on the website under "What to do when you find the entry you are searching for". I know I have sent for a couple of certificates with the wrong reference number (my own mistake in reading fiche) and they charge £4.50 without issuing a certificate. To avoid this, people should be told to: a) doublecheck the reference on scan / film / fiche / whatever b) include a comment on the order that if the reference number is incorrect, the office should do a search in that quarter I know that the programmers are busy enough with everything they do, but this could be put on the wish list for sometime later. Diana