There is a problem of compatibility between Outlook and any other email program, including Outlook Express, which could be the reason for the unreadable attachments. If an email is sent from Outlook with an attachment, other email programs often only see a .dat file. Very annoying that MS can't even make their own applications compatible with each other! The solution is for the SENDER of the email, in Outlook, to send their email as Plain text (not Rich Text or HTML formats). Of course, if the email with the attachments wasn't sent from Outlook, then I don't have any suggestions. Plain text can be set against an individual user in the Outlook Contacts record - there is a check box alongside the email address for this purpose. Or is can be set as the default under Tools/Options/Mail Format. Regards Sue Smith Family Web Site: http://www.harriesfamily.net/index.html -----Original Message----- From: Melda Brunette [mailto:melda_b@xtra.co.nz] Sent: 03 October 2005 02:52 To: FreeBMD-Admins-L@rootsweb.com Subject: Problem with .tif files and downloading scans I have a new transcriber using Outlook Express who has had problems with .BMD files being stripped from e-mails. She also appears to be unable to view scan pages on the site. See her note below. Technically this is beyond me and I have no idea what to suggest. If anyone can help her could they please contact her and me directly as well as posting to the List. Her e-mail is dawny99@ntlworld.com Melda Brunette Brunette Syndicate I've got 2 problems it seems with my computer. Outlook stripped the .BMD file as unsafe though it did allow me to view a garbled version which still had the bmd info in it. Secondly when I went on the site to view the practice pages I could see nothing, only a blank page and as the files I was trying to view were .tif ones I've realised I won't be able to view them as my computer just wont display them for some reason, I don't know why it just doesn't like them! I hope this can be resolved and if you know of any way I can view .tif files please let me know. Thanks Dawn ==== FreeBMD-Admins Mailing List ==== FreeBMD Transcribers homepage http://freebmd.rootsweb.com/vindex.shtml ============================== Find your ancestors in the Birth, Marriage and Death Records. New content added every business day. Learn more: http://www.ancestry.com/s13964/rd.ashx -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.344 / Virus Database: 267.11.9/116 - Release Date: 30/09/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.344 / Virus Database: 267.11.9/116 - Release Date: 30/09/2005