<Date: Sat, 10 Sep 2005 10:05:50 +1200 From: "Chris Mahoney" <cmahoney@orcon.net.nz> To: FreeBMD-Admins-L@rootsweb.com Hi I have someone within my syndicate who has problems downloading scans that have been allocated to them. Most of the time they download a scan, it somehow ends up as either an ART or BMP file. And the few that have stayed in the right format can't be opened anyway. I have already suggested Infranview to them as they have no other graphic related programmes on their computer, but this made no difference. They are using Windows ME. Any suggestions as to the cause of the problem, and how to resolve it.> Hi Chris I had exactly this problem earlier this year, in February! In all some 20 scans were 'duff' - ie, couldn't open. In the end, my husband fixed up a check system, because I didn't know they were 'duff' until I tried to use them. This allowed me to see their size as they were downloaded - no size, no image. To get round the lack of image I opened the scan so that it showed on the screen. I clicked on Edit, then Select All, then clicked on Copy. Then click on File and Save As, and put it into Output. At this point the menu will show as File Name [eg 1856M4-0721.jpg] and Save as Type will be showing ART(*.art) Click on Save as Type and find the next row below ART (*.art) in the box which says .bmp; click on this. Then go back to file name and CHANGE the extension by typing from .jpg to .bmp The file will now open. Double check in Output that it does do this. Its longwinded and time consuming but you do get there in the end! I am using Windows XP and have PaintShopPro. which can read a wider range of files than Irfanview, which I also have and it plaintively says it cannot read ART files! We don't know the cause of this problem but we think it was something to do with the way some of the 1856 files were scanned in. On the other hand my syndicate coordinator could read them okay. Hope this helps. Best wishes Malise Yorkscan