Hi John, you say it might be a problem with your Broadband provider. Obviously, I don't know what set-up you have but I notice you are based in England and use BTinternet. You might try this - Microsoft XP users - on the bottom right-hand side of the taskbar hover your mouse over the twin monitor icon, a pop-up box should appear and give the speed and data received and sent, check this occasionally. If the icon is not there click 'Start' click 'Connect to' click 'BT ISP logo' . The same information is shown. I also use BTinternet and have found it to be very, very reliable with the correct speed shown every time I've checked. Regards Jeff