Kath: I usually respond by saying, "I'm so glad you called. Exactly how do you want to pay for them? I will take your credit card number now. "Pay for what, you ask?" "The new new aluminum siding and windows", I reply very seriously. Then I won't take no for an answer until they hang up. Bill Covey Author of Watson Is Where It Wuz http://billcovey.50megs.com