You didn't rile me, and I do not think that you stepped on anyone's toes. I was just trying to tell you what Dick Wells told you, "You don't need the customer number here, we will help you without it, or, at least try to" (Dick always sounds angry, but his bark is worse than his bite <};-) After your second note, (Take Two . . .) I realize that you are not both working on the same database. I think that Bruce might have hit on the answer, but, I think that the number of individuals and packing works exactly the same as it did in version 9, 8, 7 etc. A Backup and Restore does not Pack the database, I just tested it: I have 9104 individuals in my test database, I was checking merging sources yesterday, so I exported a complete GEDCOM and imported it back into itself, giving me 18208 individuals in the database, I did the smart merge and the individuals all merged, so I was back one of each, but the count still said 18204. I just now created a backup of that database, then restored it into a new folder and the restored database still says that there are 18208 individuals. I then went back to the original database and packed it, it now shows 9104 individuals in the count. I tried a backup of this, just to check the size and found that the backup before packing was 1792KB and after packing it was 1118KB, so those blank spaces take up quite a bit of room. ======= Try this, Do a backup of your database and then pack it, Do a backup of your cousin's database and then pack it. Have your cousin do the same and compare the numbers you get from the database information window. You are not the first person to think that they were loosing information when the numbers decreased. When you transfer by a GEDCOM, import it into a new, empty database, that new database will start out packed so it will probably show less people than the originating database, unless the original database was packed just before the GEDCOM was exported. I am sure that I have told you more than you wanted to know, but, it is free and worth every penny. Alfred D. Eller http://freepages.genealogy.rootsweb.com/~adelr/ ========================== ----- Original Message ----- From: "Harold Morris" <[email protected]> To: <[email protected]> Sent: Thursday, August 01, 2002 8:37 PM Subject: [FO] Family Origins User > OKayyyy,,,,, > > Let's start this thing all over,,,,,,,,,,,,,, (Take Two.,..) > It seems I have riled a bunch of Family Origins Users out there and I apologize for copying and pasting the message intended for the OWNER of the program. I admit I did this in an angry mood and certainly didn't intend to step on the toes of so many FO people. > I MADE A MISTAKE,,,,,,,,,, OK???? > Let me back up and try again,,, > I have 8,340 people in my "xxxxxx" data base; My cousin has 12,256 in her "oooooo" data base; Periodically, she finds information for my data and I find information for hers. When we visit, we exchange backup files on a CD. I have her data in my computer as well as my own, after backing up all of my information, I restore her backup file to her data in my PC, writing over the older data. I lose 100 or more people when this is done, there is no definite number. This happens to her as well. I bought my copy, she bought her copy. Both of them couldn't have the same discrepancies. This is what I need help in......... I have gone back to version 9.0 because I have lost information I'm unable to recover. Through the process of trying to correct or find what the problem is, I have lost info in my backup files as well. Surely, I'm not the only one this has happened to.............. Or, am I? > > Your FRIENDLY FO user, > > Harold Morris, Sr. age 71,,,,,, not exactly Ned, in the First Reader. >