There was more to Dick Eastman's column about the change in technical support. When it becomes available on the Web archive, It might be a good idea for people to read it. Also, I'd invite people to the Online Help Center at www.genealogy.com/help/ to see the help that is available. You can also read the specific support policies about any product or service that you may have. Sincerely, Paul Burchfield, Genealogy.com Technical Support http://www.genealogy.com/support ------------------------Reply Separator------------------------ >>> "Paul Smith" <prsmith@pdq.net> 06/24/01 01:29PM >>> Great: "Genealogy.com's customers got an unpleasant surprise this week. The software producer has announced that they will now be charging for technical support. Apparently this applies to all of the company's products. The announcement was placed in the company's support message boards for Family Tree Maker, Family Origins, Ultimate Family Tree, Family Tree Creator, Family Tree Detective, and the online GenealogyLibrary.com division." The paid-phone support is 800-326-8733. Talking with a technical support representative on the phone will cost $2 per minute billed to a credit card at the time of service. Excerpted from: Eastman's Online Genealogy Newsletter, Vol. 6 No. 26 - June 25, 2001 -- Happy Hunting!! -- Paul Houston, TX, USA ICQ #73314929 Researching: VA - WHITE,LIPSCOMB,HILL,JOHNSON,SAUNDERS, TALBOT,TATE,EVANS NC - SMITH, BOSWELL, RHODES, CAPEHART,MORRIS, MARSHE, BRITT,SHAW View my American Ancestry at: http://freepages.genealogy.rootsweb.com/~paulrsmith **************** FREE Credit Card Referral Program. Quick money AND residual, lifetime income! CHECK IT OUT !! http://smithecomservices.tripod.com *************************************** ==== FAMILY-ORIGINS-USERS Mailing List ==== GETTING THE MOST OUT OF FAMILY ORIGINS by Bruce Buzbee - FO DEMO http://formalsoft.com NO WEB ACCESS? Write to FormalSoft@aol.com for ordering information. ============================== Search over 1 Billion names at Ancestry.com! http://www.ancestry.com/rd/rwlist1.asp