The letter from: Rob Armstrong Sr. Vice President, A & E Television Networks General Manager, Genealogy.com Division About the new technical support and customer service policy can be found at: http://genforum.genealogy.com/fo/messages/3399.html I don't want anyone to forget and spend their life savings on hold <};-) Formalsoft has a rather new message board at: http://formalsoft.com/forums/ There isn't much activity there yet, so I am assuming that not many people know about it. Book mark it, and use it, a direct line to FormalSoft can't be all bad. Family-Origins-Users-Mailing list administrator Alfred D Eller http://freepages.genealogy.rootsweb.com/~adelr/