Hello I have now reviewed the links posted below and nothing relevant to my system is evident. I have reinstalled FH V5.09 as administrator. The error [attempting to copy selected result set cells causes FH to stop working] persists for some queries I have run, but not for all, viz: Tools> Work with data> Addresses> Where used - fail Tools> Work with data> Places> Where used - fail Tools> Work with data> Occupations> Where used - OK Tools> Work with data> Source types> Where used - OK Plug-in: notes list for individual - OK I have also noticed that FH tells me there are no facts or events to be sorted by date, when there clearly are. Sincerely Max -----Original Message----- From: Beryl & Mike Tate [mailto:[email protected]] Sent: Monday, 3 February 2014 21:19 To: [email protected]; [email protected] Subject: RE: [FHU] FH V5 stops working Max asks: I'm running FH V5.09 on Windows Vista. When I try to copy data generated by [Tools> Work with data> Addresses> Where used] using the copy button, Windows reports FH has stopped working and the program shuts down. I can however, print the data without a problem. Is this a bug or do I have a problem with my system? "Tools > Work with Data > Addresses > Where Used" produces a Query "Result Set" window that has a "Copy Selected Cells" button in the top right toolbar. Does the same problem apply to any other Query "Result Set" produced by a Query or a Plugin? The FHUG Family Historian Installation Guide does list some similar symptoms that may be worth investigating: http://www.fhug.org.uk/wiki/doku.php?id=how_to:reinstall_family_historian#er rorfamily_historian_stopped_working http://www.fhug.org.uk/wiki/doku.php?id=how_to:reinstall_family_historian#fa mily_historian_installs_but_won_t_run_properly http://www.fhug.org.uk/wiki/doku.php?id=how_to:reinstall_family_historian#co py_paste_facts_buttons_do_not_work Regards, Mike Tate
One other thing to try is to boot up Windows in Safe Mode and see if the FH problems persist. If there is no problem in Safe Mode then it is probably an interaction with some other software. Try excluding the C:\Program Files (x86)\Family Historian\ folder from your anti-virus package. I presume you are running on a supported version of Windows, i.e. XP, 7, or 8. If all else fails contact Calico Pie at Family Historian Support [email protected] Regards, Mike Tate
Max I had a similar end result on my Sky+ box - there were recorded programmes shown in the guide, but if I then selected a subset of that data (either viewed or unwatched, akin to using queries in FH) I was told that there was nothing to display and then no programmes at all in the guide. Reselecting the recorded items from the main menu then displays all the programmes once more. I can resolve this by rebuilding the index, so I wonder if you are suffering from a corruption of your FH database? Have you tried running Validate from the file menu? There may be some problem with a particular section of your data. Also - do you have a backup file which you could try the queries on (obviously backup your current file first!!) to identify whether it is a problem with that one file, or a more fundamental issue with FH itself? Apologies if you have already tried these suggestions. Good luck Russell -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Max Willoughby Sent: 08 February 2014 04:00 To: [email protected] Subject: Re: [FHU] FH V5 stops working Hello I have now reviewed the links posted below and nothing relevant to my system is evident. I have reinstalled FH V5.09 as administrator. The error [attempting to copy selected result set cells causes FH to stop working] persists for some queries I have run, but not for all, viz: Tools> Work with data> Addresses> Where used - fail Work with data> Tools> Places> Where used - fail Work with data> Occupations> Where used Tools> - OK Work with data> Source types> Where used - OK Plug-in: notes list for individual - OK I have also noticed that FH tells me there are no facts or events to be sorted by date, when there clearly are. Sincerely Max
Following on from that, try using the Family Historian Sample Project to see if that has any problems. If it is not listed in your Projects, then use File > Project Window > More Tasks > Samples > Reset Sample Project Mike Tate -----Original Message----- I wonder if you are suffering from a corruption of your FH database? Have you tried running Validate from the file menu? There may be some problem with a particular section of your data. Also - do you have a backup file which you could try the queries on (obviously backup your current file first!!) to identify whether it is a problem with that one file, or a more fundamental issue with FH itself?