Jane & Jeff Forgive me for jumping in and adding a bit of paranoia to this advice. Keep all your important stuff backed up on an external drive which is not normally attached to your computer, that is, attach the drive only when you need it and, if you are as paranoid as me, disconnect from the internet while it is connected. Secondly make sure your licence key storage is secure. I use an Open Source program KeePass to store all this stuff. It has the advantage of being portable, so as long as I can attach my drive to a Windows machine I can run the program and retrieve all my passwords, serial numbers etc. There are many other password storage programs. David On 01/05/2014 07:24, Jane Taubman wrote: > On 30 April 2014 23:05, Jeff Jacobs <[email protected]> wrote: > >> can anyone advise how I retrieve my activation key? >> > If you did not keep it safe, you will need to ask Calico if they can resend > it to you. If you email them at [email protected] with the > email address you purchased with they can normally resend download licences. > > As a general point with any downloaded software you should always take care > to keep any licence keys safe along with the installation programs, so you > can re-install easily. Personally I have a simple Spreadsheet with licence > keys for all the software I have purchased including keys for boxed > products and a folder which contains the install programs for any purchased > software. > --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com