Hi I've just done a full re-install of all the software on my PC. I've downloaded Family Historian 5 from the website; can anyone advise how I retrieve my activation key? Many thanks Jeff
On 30 April 2014 23:05, Jeff Jacobs <[email protected]> wrote: > can anyone advise how I retrieve my activation key? > If you did not keep it safe, you will need to ask Calico if they can resend it to you. If you email them at [email protected] with the email address you purchased with they can normally resend download licences. As a general point with any downloaded software you should always take care to keep any licence keys safe along with the installation programs, so you can re-install easily. Personally I have a simple Spreadsheet with licence keys for all the software I have purchased including keys for boxed products and a folder which contains the install programs for any purchased software. -- Jane. Jane Taubman | www.rjt.org.uk | www.taubman.org.uk |www.fhug.org.uk
Also note that if you purchased a "V4 to V5 Upgrade" then the FH V5 free trial download from the website won't work. Calico Pie will E-mail a link to the installation download along with your licence key. If it was a "V4 to V5 Upgrade" then you will also need your FH V4 licence key (but not the installation download). See the FHUG Knowledge Base on How to (Re-)install Family Historian for full details: http://www.fhug.org.uk/wiki/doku.php?id=how_to:reinstall_family_historian Regards, Mike Tate -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jane Taubman Sent: 01 May 2014 07:25 To: family-historian-users Subject: Re: [FHU] Activation Key On 30 April 2014 23:05, Jeff Jacobs <[email protected]> wrote: > can anyone advise how I retrieve my activation key? > If you did not keep it safe, you will need to ask Calico if they can resend it to you. If you email them at [email protected] with the email address you purchased with they can normally resend download licences. As a general point with any downloaded software you should always take care to keep any licence keys safe along with the installation programs, so you can re-install easily. Personally I have a simple Spreadsheet with licence keys for all the software I have purchased including keys for boxed products and a folder which contains the install programs for any purchased software. -- Jane. Jane Taubman | www.rjt.org.uk | www.taubman.org.uk |www.fhug.org.uk ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message