Good afternoon, I am using FH 6.0.4. Whenever I click on any of the ancestor relatives Diagram options I get the following message and then Windows (7) shuts down the programme "Family Historian has stopped working.." Can anyone help please. Thanks, Stuart

On 18 December 2015 at 12:23, Stuart Shearer via < family-historian-users@rootsweb.com> wrote: > Whenever I click on any of the ancestor relatives > Diagram options I get the following message and then Windows (7) shuts down > the programme "Family Historian has stopped working.." > Do you have a Samsung Laser Printer (or FOX IT PDF) as your default windows printer? If so if you change the default printer to another printer (say Family Historian PDF) printer this should stop the problem. To fix the Samsung problem, just go to the Samsung site and download the latest Universal Driver and install it to upgrade the Windows driver for the printer. I don't know a fix for the FoxIt one, but just change the default and FH should be fine. -- Jane. Jane Taubman | www.rjt.org.uk | www.taubman.org.uk |www.fhug.org.uk

This type of problem and many others are covered in the FHUG Knowledge Base Installation Guide: http://www.fhug.org.uk/wiki/doku.php?id=how_to:family_historian_installation_problems Regards, Mike Tate -----Original Message----- Subject: [FHU] Family Historian has stopped working.. Good afternoon, I am using FH 6.0.4. Whenever I click on any of the ancestor relatives Diagram options I get the following message and then Windows (7) shuts down the programme "Family Historian has stopped working.." Can anyone help please. Thanks, Stuart