Could the email have been caught in your SPAM filter? You should definitely receive an email with both the download link and your personal registration key. If you contact support@family-historian.co.uk telling them when you made the purchase and giving your email address they should be able to send it again. They are generally very helpful, however you may not receive a reply out of office hours. Lorna On 15/12/2015 20:50, Brian Kemmett via wrote: > Where can I find my activation code? Had no email, only the confirmation of > purchase with the code on it, and a link to download the programme. On > tapping the link the page with my code vanished to be replaced by the > download page. Cannot find out how to get back my reg code. I have tried > the help page on the web site... No reply. What happens if you need to > reinstall after a system reinstall? Surely there is a record of the code > somewhere ?? > >