That is an unusual description of the online purchase process from Calico Pie. Usually an Email is sent to you with the licence details and link to download the installation file with a 30-day time limit. It is then important that you Backup the licence details and downloaded file to allow re-installation in future. Did you not have to supply an Email address as part of the purchase process? You could try the Calico Pie support contact and provide full details of how and when you made the purchase, and hopefully they should sort it out. Regards, Mike Tate Sent from my Hudl Brian Kemmett via <family-historian-users@rootsweb.com> wrote: >Where can I find my activation code? Had no email, only the confirmation of >purchase with the code on it, and a link to download the programme. On >tapping the link the page with my code vanished to be replaced by the >download page. Cannot find out how to get back my reg code. I have tried >the help page on the web site... No reply. What happens if you need to >reinstall after a system reinstall? Surely there is a record of the code >somewhere ?? > > > >------------------------------- >To unsubscribe from the list, please send an email to FAMILY-HISTORIAN-USERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message