Hi Everyone, I have one question. In 2014 I have bought an upgrade from Family Historian version 5 to verson 6. I have now formatted my laptop and want to reinstall my software. I have downloaded the software from the website and it says my license is not valid to family historian version 6 direct installation. How do I manage this situation? Regards, Pedro
Pedro I think you have to install version 5 first then upgraded it from there. Mails have in the past referred to registration key. If you have One Note installed on your computer you can store you registration key on here. Just create a Registration key tab then add new sub tab called Family Historian and ad all the FH version keys on here. You can also add more sub tabs for other software registration keys. Victor On 21/12/2015 12:03 PM, Pedro via wrote: > Hi Everyone, > > I have one question. In 2014 I have bought an upgrade from Family > Historian version 5 to verson 6. > > I have now formatted my laptop and want to reinstall my software. > I have downloaded the software from the website and it says my license is > not valid to family historian version 6 direct installation. > > How do I manage this situation? > > Regards, > Pedro > > ------------------------------- > To unsubscribe from the list, please send an email to FAMILY-HISTORIAN-USERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message
No Victor you do not need to install any earlier versions to install a V5 to V6 Upgrade (nor for a V4 to V5 Upgrade). But you do need two sets of licence details and saving them on OneNote is a good idea. I suggest you also save the Email address and date of purchase from Calico Pie. Then if you lose the downloaded installation file you can request them to send it again using those purchase details. Regards, Mike Tate -----Original Message----- Subject: Re: [FHU] Family Historian 6 Upgrade -Help Pedro I think you have to install version 5 first then upgraded it from there. Mails have in the past referred to registration key. If you have One Note installed on your computer you can store you registration key on here. Just create a Registration key tab then add new sub tab called Family Historian and ad all the FH version keys on here. You can also add more sub tabs for other software registration keys. Victor
On 21 December 2015 at 12:03, Pedro via <family-historian-users@rootsweb.com > wrote: > I have downloaded the software from the website and it says my license is > not valid to family historian version 6 direct installation. > > How do I manage this situation? > To install using the upgrade licence you must install the upgrade program. If you did not keep a copy of the upgrade program (assuming you purchased a download) you will need to request Calico (support@family-historian.co.uk) to re-send a link for the upgrade program so you can download it again. Once you have it you will need to enter both your V5 and V6 licences during the install. -- Jane. Jane Taubman | www.rjt.org.uk | www.taubman.org.uk |www.fhug.org.uk
Hi Pedro, To install to V5 to V6 Upgrade you need three things: (1) The V5 to V6 Upgrade file you downloaded in 2014 named something like "upgrade_fh_v5_to_v6.0.0-dl.exe" (2) The V5 licence details you used to install V5 (3) The V6 licence details you used to install V6 You do NOT need to install any earlier versions. This is all explained in the FHUG Knowledge Base Installation Guide: http://www.fhug.org.uk/wiki/doku.php?id=how_to:family_historian_installation_details It advises that you create an archive of your FH installation downloads and licence details for just these circumstances. Regards, Mike Tate -----Original Message----- Subject: [FHU] Family Historian 6 Upgrade -Help Hi Everyone, I have one question. In 2014 I have bought an upgrade from Family Historian version 5 to verson 6. I have now formatted my laptop and want to reinstall my software. I have downloaded the software from the website and it says my license is not valid to family historian version 6 direct installation. How do I manage this situation? Regards, Pedro