Hi Everyone, I am just installing FH on my new computer running Windows 7. Version 3 installed OK using my registration key. The upgrade to V3.1.2 wouldn't install so I went straight to Version 4. I keyed in the registration key - checked and double checked I had it correct, but still get a message to say licence name and key combination are not valid. Where do I go from here? Thanks, Linda Hansen

Linda isn't alone in this problem - it seems to keep cropping up for numerous users. I'm ok Jack - I'm still on XP and FH3, but whether I upgrade or change my computer I shall buy a new installation disk for V4 to avoid all this hassle. Meanwhile, WHY can't those who have paid for the upgrade be supplied with a new version disk anyway? Starting afresh (as I would have to) from my version 2 disk, upgrading via version 3 just isn't an acceptable option. Sympathy to all who are entangled in this problem... It's disappointing from an organisation which is otherwise on the top line. John L ----- Original Message ----- From: "Linda Hansen" <lindamhansen@gmail.com> To: <FAMILY-HISTORIAN-USERS@rootsweb.com> Sent: Tuesday, October 04, 2011 4:37 PM Subject: [FHU] Installing FH in Windows 7 Hi Everyone, I am just installing FH on my new computer running Windows 7. Version 3 installed OK using my registration key. The upgrade to V3.1.2 wouldn't install so I went straight to Version 4. I keyed in the registration key - checked and double checked I had it correct, but still get a message to say licence name and key combination are not valid. Where do I go from here? Thanks, Linda Hansen ------------------------------- To unsubscribe from the list, please send an email to FAMILY-HISTORIAN-USERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message