Ditto - I would also like to know a bit more about how they managed to make FH disappear so completely. Thanks in advance, Andrea ________________________________ From: Brian Horridge <brian.horridge@btinternet.com> To: family-historian-users@rootsweb.com Sent: Wednesday, 21 September, 2011 9:59:04 Subject: Re: [FHU] *** McAfee Problem Update: McAfee say they've fixed it Simon As a semi-techie, I'd be interested in an explanation as to exactly what the McAfee "bug" actually did to stop FH working. Have McAfee given an explanation to you ?? Many thanks Brian ----- Original Message ----- From: "Simon Orde" <simon-fhu@family-historian.co.uk> To: "FHU Mailing List" <FAMILY-HISTORIAN-USERS-L@rootsweb.com> Sent: Wednesday, September 21, 2011 9:32 AM Subject: [FHU] *** McAfee Problem Update: McAfee say they've fixed it > As you will know if you have been following recent threads, a recent > update > of some McAfee anti-virus products have apparently caused Family Historian > to crash whenever it is run. Some McAfee users got round the problem by > running their computers in Safe mode, or by uninstalling McAfee. We > contacted McAfee about this problem, and urged everyone who experienced > the > problem to do likewise. I'm very pleased to say that today we have heard > back from McAfee to say that they have fixed the problem. They say: "This > issue has been corrected. Please instruct your users to update their > McAfee > protection to the latest DAT version 6475 released today [i.e. yesterday - > tuesday]". > > I suspect that the rollout of this new update (and probably all updates) > will be staggered, to avoid everyone trying to download the same files > simultaneously. So it may take a while before everyone gets the new > update. > If you try to update manually and are told that you already have the > latest > version, this may just mean that the new version isn't available for you > yet. It looks as though Richard North has already got it, and hopefully > everyone else will soon too. There have already been several posts on the > FHUG from people who say that they have manually updated McAfee and all is > now well again. > > Incidentally, if you don't know how to manually update, you probably don't > need to do it. If you wait for a while, I would expect that your McAfee > antivirus product will update itself automatically eventually anyway. > > I'm sorry so many of you had to go through this, but thank you very much > to > everyone who helped to track down the source of the problem, and who > complained to McAfee and BT (they bundle McAfee in one of their products). > I have no doubt that the fast response by McAfee was due in large part to > the number of complaints they received. These complaints may not have > been > limited to Family Historian users either. Nick Walker has pointed out in > the FHUG that we are not the only program that has been recently affected > by > conflict with McAfee. The link he gave was to a games forum where they > were > experiencing the same problem. There may be others. > > > ------------------------------- > To unsubscribe from the list, please send an email to > FAMILY-HISTORIAN-USERS-request@rootsweb.com with the word 'unsubscribe' > without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to FAMILY-HISTORIAN-USERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message