I have always approached the office local to my certificate details or and always glad to pay the modest charge for printouts from all parts of the country and london. Once in Wales it looked like it would wipe out my pension! But today ROYAL KINGSTON said I can go to the British Library ( I wish) or I can inspect them in Kingston and make notes myself. It would take half a day to get there!! Has something recently happened about the ER ?as Ive received a few pages from Camberwell this week. Josi