Michael, I cant see that you should have any problems installing NBI. Have you tried installing using My Computer/Control Panel/Add and remove programs? Making sure that you are using Disk 1 to install which containes the viewer. The following web page may give you some help and advice. http://www.ffhs.org.uk/General/Projects/NBI.htm The only other suggestion is that you have received a damaged copy and may need to be replaced. Good Luck Robyn Australia -----Original Message----- From: Michael G Ward [mailto:mgmjward@btinternet.com] Sent: Saturday, 29 March 2003 10:56 PM To: ENG-NORTH-YORKS-L@rootsweb.com Subject: [N'Yorks] National Burial Index - Installation Problems Please can anyone help with the problem I am having installing the NBI First Edition? My PC exceeds all the minimum spec requirements listed in the installation instructions. However, each time I try to run setup.exe I get a window titled 'Can't run 16-bit Windows program' and the message, 'Insufficient memory to run the application. Quit one or more Windows applications and try again'. This appears without the virus application or any other windows applications running, and my PC is operating with Widows XP and has 512MB of DDR memory. I have had no problems loading any other software. What's my solution? I have tried contacting the FFHS from whom I bought it, by both telephone and email, but unfortunately have received no reply. Michael ==== ENG-NORTH-YORKS Mailing List ==== ~ SUBJECT LINES ~ Think about it!! A picture's worth 1000 words; a Subject Line more! The 4 W's: Who? What? When? and Where? Don't leave home without 'em! ============================== To join Ancestry.com and access our 1.2 billion online genealogy records, go to: http://www.ancestry.com/rd/redir.asp?targetid=571&sourceid=1237