Hi Barry I did see your previous post on this problem But as far as I can see it is only you suffering with it Are you entering from your own countries servers? ie not using a proxy site? I cannot think of a reason you are having the problem What are you downloading Are they always in the same language and if so what is it? When you say "prints" are the downloads in English on your computer before you try and print them? What format are the downloads, JPEG, PDF or ??? Nivard Ovington in Cornwall (UK) On 16/05/2014 17:33, Barry Wilson wrote: > As we seem to be discussing message problems, I wonder if anyone can tell > me why Family Search prints downloads in a Foreign Language, this has been > going on now for 2 months, and although I have been in touch with the site, > there appears to be on answer from them. I have even enlisted the help of > the Ancestry insider, and although we have tried several different > solutions, I seem to be stuck with the problem. Bazza