> Sent: Friday, February 15, 2002 11:37 AM > Subject: 1901 Census Online: vouchers > > 1901 vouchers > We have recently received a number of queries about vouchers, particularly > from users who have started using a voucher and then have not been able to > use them while the service has been unavailable. We thought it would be > helpful to clarify the position. For further information (link to 'How to > Obtain vouchers page' at www.pro.gov.uk/census/vouchers.htm) > > On the 'How to obtain' vouchers page: > > Update 15 February > We have recently received a number of queries about vouchers, particularly > from users who have started using a voucher and then have not been able to > use them while the service has been unavailable. We thought it would be > helpful to clarify the position: > > Individuals using vouchers > 1. Vouchers that have been purchased have an indefinite life until such time > as they become active by entering their individual details into the Census > Website (i.e. the voucher number and password beneath the scratch panel). > > 2. If you have already started using a voucher we have extended the active > life of these vouchers from six (6) months to nine (9) months. So this > means that if you have already started using your voucher it will expire > when the value of the voucher is used up or when nine months has passed, > whichever is the earlier. > > 3. Vouchers that have not been entered into the Census Website and remain > intact (i.e. inside the sealed cellophane with the scratch panel untouched) > and are no longer required by the purchaser may be returned to the point of > purchase for refund. > > Alternatively, if this is inconvenient, individuals may send intact > vouchers, with their name and address, to: > > PRO Census Refund > Public Record Office > Kew > Richmond > Surrey > TW9 4DU > > and the purchase price will be refunded. > If you have any queries please contact: Census Helpdesk > PO Box 1901 > Malvern > WR14 3YB > Tel: 01684 58528298/299 > Email support@censusheldesk.co.uk