Hello again Kate: Thanks for the tips, however the following is the error message that I get when attempting to enter the site. I have performed all the suggested actions however......... Any other suggestions?? Rich Redirect Loop Firefox has detected that the server is redirecting the request for this address in a way that will never complete. The browser has stopped trying to retrieve the requested item. The site is redirecting the request in a way that will never complete. * Have you disabled or blocked cookies required by this site? * NOTE: If accepting the site's cookies does not resolve the problem, it is likely a server configuration issue and not your computer. ----- Original Message ----- From: "Kate Burhouse"> To: < Sent: Monday, January 19, 2009 5:53 PM Subject: Re: [ENG-HANTS] (no subject) > Ok, now I have more information... > > First try and access this page... > > http://www.genesreunited.co.uk/help/ > > If it does open, then look for the option to 'Sign Out' on the right hand > side and click on it. Once you have signed out you may be able to display > the proper home page and sign in properly again. > > If you cannot access even the help page, then try this... > > ******************* from the GenesReunited FAQs > > This could be an issue that is caused by your browser refusing to accept > the > per-session cookies which the site needs to place on your computer whilst > you are logged in. > > Please don't be put off by the length of the following answer! > > If you follow our step-by-step instructions, it's likely that the issue > will > be resolved ... > > Cookies are managed by your local browser. Therefore whether a cookie is > deleted is dependant on your local browers version and it's settings. Web > page providers can indicate expiration dates of cookies some cookies can > expire almost instantly some cookies are persistant. It important to > recognise that cookies are only "visible" on a per domain basis. This > means > a cookie from one domain cannot read data from another domain (unless the > same provider owns both domains). > > Also cookies represent a store of data, they are simply text > files -cookies > themselves are unable to read private data. To protect your privacy other > security settings are far more relevant - such as the installation of > ActiveX controls. > > Advertisers for example make heavy use of cookies to measure the success > of > advertising campaigns. However the information they are able to collate is > valuable only in terms of accumulation - unless you volunteer them > information their cookies can never contain private information. > > Genes Reunited uses cookies for "state-management". We record whether a > member is logged in or not and sometimes previous and/or next page. We do > this to provide a better experience. For this data, session cookies are > used > meaning the cookies are deleted when the browser is closed. > > To resolve this problem you need to activate the per-session cookies > feature > within your web browser's internet security section. If you wish to > utilize > the auto-login feature so you do not need to enter your username and > password every time you visit the site you will also have to enable the > stored cookies. > > If you were using the site previously without trouble this error could now > be occurring if you have recently upgraded your web browser, or have > changed > your internet security level settings. The following guide should be able > to > assist you to activate cookies for your internet browser: > > -Internet Explorer 7.0- > > The newest version of Internet Explorer 7.0 has advanced cookie > management. > In order to use this website you will need to adjust the Privacy Settings. > > If you go to the Internet Options icon in Control Panel (found through > Start > Menu, Settings, Control Panel). Then select the Privacy tab, you need to > adjust the scroll bar to at least Medium, then apply and OK the settings. > > If you are using Internet Explorer 5.5 or earlier you should be able to > change your cookie settings via the Internet Options icon in Control Panel > you can find control panel under settings in your Start Menu. In Internet > Options go to the Security tab, then select Custom Level. A window with a > list of options and checkboxes next to the options will appear. Scroll > down > the list till you find Allow Cookies and change the settings. > > If you are using any other browser, i.e. Netscape or AOL, please check > their > respective home pages for instructions on how to adjust cookie settings. > > ******************* > > If neither of those work, I'll think again, but let me know of any > messages > etc that happen. > > Kate > > -----Original Message----- > From: eng-hampshire-bounces@rootsweb.com > [mailto:eng-hampshire-bounces@rootsweb.com] On Behalf Of rich > Sent: 19 January 2009 22:39 > To: eng-hampshire@rootsweb.com > Subject: Re: [ENG-HANTS] (no subject) > > Thanks for the hint Kate, but unfortunately it gives me an "untitled" > reply. > > That is with Firefox, that I just downloaded. > Previously, I would get a message saying " this site is not accessable" or > something of that nature. > This all happened literally overnight last summer. I contacted my ISP and > we > > went through various tests. Finally they suggested I contact the > manufacturer of my router. I did that and we worked on it. Still, no joy. > If Genesreunited was truly interested in having a legitimate website, one > would think that they would address these problems. > I am rather disheartened with them at the moment and will certainly be > doing > > everything in my power to cancel my subscription. It is basically useless > to > > me at this point in time. > > Rich > > > ............................................. > Want to contact the local community? > Please visit Hampshire Parish Jottings > http://hants.parishjottings.org.uk > ............................................. > > ------------------------------- > To unsubscribe from the list, please send an email to > ENG-HAMPSHIRE-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >