it wasn't that much of a stinker I just explained that it was on the Ancestry and free bmd and told them it was not my mistake. I will give them a while and then send them another email to grease up a bit ----- Original Message ----- From: "J P NIXEY" <jpnixey@btinternet.com> To: <ENG-HAM-PORTSMOUTH-GOSPORT-L@rootsweb.com> Sent: Tuesday, August 23, 2005 8:49 PM Subject: Re: [PORTSMOUTH-GOSPORT] Certificates > Pardon me for saying this bob, but I don't think sending them a stinking > email will stand you in good stead. They are imperfect and make mistakes, > like we all do, we have to admit that. They are only human, a moment's > distraction at the wrong time, and they could easilly have missed it. I'd > imagine their servers wouldn't allow the image through that you sent them > either. I can understand your anger, but if you only gave them a quarter > of > a year for the event, they'd charge you to search that quarter anyway. > Just > get back in touch like Edna says, and explain that you found the index on > ancestry, and that it matches the index on Free BMD, and would they mind > checking it again please, etc etc etc. they do have a very heavy workload > looking up requests. the other thing I wondered is, did you order by > telephon or through the internete? If by phone they may have misheard > you, and if on line, there's a chance you could have accidentally entered > the wrong details by mistake, eg, 557 instead of 577 etc. Just a few > things > to think about. > > Kindest regards .. and I hope you get it sorted out, > > Jon > > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.338 / Virus Database: 267.10.14/79 - Release Date: 8/22/05 > > > ==== ENG-HAM-PORTSMOUTH-GOSPORT Mailing List ==== > practice safe text - tell the Listowners about virus worries - DON'T > SPREAD IT ON THE LIST! > > ============================== > Search Family and Local Histories for stories about your family and the > areas they lived. Over 85 million names added in the last 12 months. > Learn more: http://www.ancestry.com/s13966/rd.ashx >