Hi Bev I don't know if this is going to answer your problem but it is worth trying as it worked for me when I kept getting error messages when trying to use the FreeBMD site. 1 Open Norton Internet Security 2 click on "Options" across the top 3 click on "Internet Security" on the drop down list 4 click on "Web Content" tab 5 click on "Add Site" at lower left 6 a window headed New Site\Domain opens and the cursor will be flashing AFTER the "www." You need to DELETE the "www." and enter "freebmd.rootsweb.com" 7 the right hand half of the "Web Content" page that you are on should be open under the "Global Settings" tab, under the "Information about visited sites" heading uncheck the "Use default settings" box and click in the "Permit" hole. 8 click on "OK" 9 close Norton Internet Security. That solved the problem I had - hope it works for you. Don in Middlesbrough