Hi Listers, Has anyone else has had difficulties receiving certificates from the GRO? I ordered two online with my visa, confirmation came, including price paid for two, and then one certificate arrived promptly weeks ago and the other not at all. I found the British phone number on the site, but it doesn't work from Canada. I have emailed them with no response, and I'm at a loss about what to do. Can anyone advise? Janet Hopkins _________________________________________________________________ Click less, chat more: Messenger on MSN.ca http://go.microsoft.com/?linkid=9677404

I am waiting for one I ordered mid-August which is taking longer than normal; however, they did post the following announcement on their website: "Service Announcement - Tuesday 8 September 2009 The General Register Office are currently experiencing high levels of requests for certificates. Although every effort is being made to despatch all orders on time, you may experience an additional one day delay in receiving your certificate(s). We apologise for any inconvenience this may cause. Please note that our Priority Service is not affected and all priority orders continue to be despatched on time." -----Original Message----- From: eng-durham-bounces@rootsweb.com [mailto:eng-durham-bounces@rootsweb.com] On Behalf Of Janet Hopkins Sent: Tuesday, September 15, 2009 5:41 PM To: Durham List Subject: [ENG-DURHAM] re ordering certificates from the British GRO to Canada Hi Listers, Has anyone else has had difficulties receiving certificates from the GRO? I ordered two online with my visa, confirmation came, including price paid for two, and then one certificate arrived promptly weeks ago and the other not at all. I found the British phone number on the site, but it doesn't work from Canada. I have emailed them with no response, and I'm at a loss about what to do. Can anyone advise? Janet Hopkins _________________________________________________________________ Click less, chat more: Messenger on MSN.ca http://go.microsoft.com/?linkid=9677404 ------------------------------- To unsubscribe from the list, please send an email to ENG-DURHAM-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi Janet, You have probably seen this on the web site For all enquiries relating to online ordering please email col.admin@ips.gsi.gov.uk If you do not wish to receive an auto text response please include GQ in the subject field of your email. Your email will be responded to within 5 working days. Stan Mapstone -----Original Message----- From: Janet Hopkins <janetchopkins@hotmail.com> To: Durham List <eng-durham-l@rootsweb.com> Sent: Wed, 16 Sep 2009 1:41 Subject: [ENG-DURHAM] re ordering certificates from the British GRO to Canada Hi Listers, Has anyone else has had difficulties receiving certificates from the GRO? I ordered two online with my visa, confirmation came, including price paid for two, and then one certificate arrived promptly weeks ago and the other not at all. I found the British phone number on the site, but it doesn't work from Canada. I have emailed them with no response, and I'm at a loss about what to do. Can anyone advise? Janet Hopkins _________________________________________________________________ Click less, chat more: Messenger on MSN.ca http://go.microsoft.com/?linkid=9677404 ------------------------------- To unsubscribe from the list, please send an email to ENG-DURHAM-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message