In light of my last posting, I feel in all honesty I must post this as well. As I am an adherent to some of the teachings of Diogenes there shall be a third posting at a future date as yet undetermined. Len from FTDNA: "Hello Mr. McCartney Thank you for your reply. I have requested that your re-run on this most recent attempt be expedited in the lab. Additionally, due to this extreme delay, we are also going to refund you the cost of the DF85 SNP test ($39), as a token of our sincere apologies for any inconvenience this has caused. Your DF 85 test will continue to run in the lab until satisfactory results are derived. Again, we apologize for this delay and appreciate your attention to this matter."

Dear Len, I'm happy to see this. I've generally had good results in getting help from FTDNA w/ issues, although I've never had a refund and it shows very good will IMO. Thank you for sharing with us both the original and this up-date. Susan Hedeen On 11/14/2013 1:34 PM, Len McC wrote: > In light of my last posting, I feel in all honesty I must post this as > well. As I am an adherent to some of the teachings of Diogenes > there shall be a third posting at a future date as yet undetermined. > Len > > from FTDNA: > > "Hello Mr. McCartney > Thank you for your reply. I have requested that your re-run on this most > recent attempt be expedited in the lab. Additionally, due to this > extreme delay, we are also going to refund you the cost of the DF85 SNP > test ($39), as a token of our sincere apologies for any inconvenience > this has caused. Your DF 85 test will continue to run in the lab until > satisfactory results are derived. Again, we apologize for this delay and > appreciate your attention to this matter." > > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Susan, To put some perspective on this; where I live $40 is short of covering a bottle of Jameson's nose warmer. I just hate being left hanging, y'know? Unfilled expectations are tough to live with. :-) On 11/14/2013 10:46 AM, Susan Hedeen wrote: > Dear Len, > I'm happy to see this. I've generally had good results in getting help > from FTDNA w/ issues, although I've never had a refund and it shows very > good will IMO. Thank you for sharing with us both the original and this > up-date. > Susan Hedeen >