That is almost exactly the opposite of what most people do. I have received gargantuan image files from people who were not used to scanning. I think most scanners save in a large size to maintain good imagery. So, I am going to take a stab that your cousin is using XP and that she is saying yes when XP asks if she wants to send a smaller image. The smaller image is useless for reading scanned writing. I suppose it might be okay for pictures. But those items will not enlarge properly on your computer. Ask about the XP. If so, tell her not to use the option and to send them in the size scanned. Elaine Hello Ron On Tuesday, March 23, 2004, you wrote > ===================================================================== > A result of your requested PML search. To refine or cancel this > search, please visit http://pml.rootsweb.com/ > ===================================================================== > Source: CZECH-L@rootsweb.com > Subject: Re: [CZ] family tree on paper > Hi Listers, > This is somewhat "off topic", but the business name of Kinkos was mentioned. > I have a cousin who lives in a distant state and she owns a scanner. The > only problem is that she does not know how to use it and when she sends > images, they are all too small. I have already been the route of trying to > teach her how to use it, but now she thinks I am too particular and a nut > case to boot! She will not send me the originals either!! > Anyway, has anyone used a commercial service to scan images? Another > cousin suggested that I send her a gift certificate to Kinkos, but the > closest one to me is 100 miles away. I have no idea how far the closest > one is to where she lives. > Anyone ever have a similar problem and a possible solution? > Ron Mlejnek > http://freepages.genealogy.rootsweb.com/~elainetmaddox/index.htm