----- Original Message ----- From: <[email protected]> To: <[email protected]> Sent: Monday, November 19, 2001 4:12 PM Subject: [Incident 011119-000072] Removal of Aqueduct, How do I Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 48 hours. Thank you for allowing us to be of service to you. Subject --------------------------------------------------------------- Removal of Aqueduct, How do I Discussion Thread --------------------------------------------------------------- Response (Wendy) - 11/19/2001 01:12 PM Hello Family Tree Maker Customer, I am sending this message to everyone who has asked about the Aqueduct file as it seems that a mass email was sent over the weekend that is causing great concern among Family Tree Maker 9.0 customers. Please read the entire contents of this message and feel free to forward it to all of those who may have been on the mailing list who started notifying people over the weekend. The aqueduct.txt file is originally set up for our beta testers with their consent to help us track and log any problems they encounter while testing Family Tree Maker. After beta testing is completed, our programmers here at Genealogy.com then deactivate the file. Unfortunately, creation of the aqueduct.txt file was not deactivated for the final Family Tree Maker Version 9.0 release. Since we became aware of this issue, we have found a simple solution. Please know that Genealogy.com does not have access to the information logged by the file. We would only have had access if you had specifically sent it to us by email. We have created an update that all customers using version 9.0 should download and install. In addition to the Aqueduct issue, this update also addresses an issue that was brought to our attention after Family Tree Maker 9.0 was produced and released where source citations may be inadvertently altered by utilizing certain functions within the program. In order to protect your family file, please download and install this update today. Please note that there are 2 versions of the update. The proper one for you to use depends upon where you purchased your copy of Family Tree Maker version 9.0. If you bought your copy of Family Tree Maker version 9 directly from Genealogy.com or it came in an envelope, download the update from http://www.Genealogy.com/update/. If you bought Family Tree Maker from a retail store or it came in a box, download the update from http://www.Genealogy.com/newinfo/. All of this information is available in further detail by visiting our Online Help Center at www.genealogy.com/help. For the complete article on the Aqueduct issue, please see: http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_adp. php?p_sid=EZBHMC*f&p_lva=&p_faqid=476 For the complete article on the Source Citation issue please see: http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_adp. php?p_faqid=490 We apologize for any inconvenience that this may have caused. As always, please utilize our Online Help Center for the most up-to-date information on your Family Tree Maker program. Thank you for your continued support! Sincerely, Wendy Burruel Technical Support Manager Customer ( ) - 11/19/2001 12:31 PM I don't want the program on my Version 9.0. How do I remove it. ""Mattel, the parent company of FTM has included tracking software in Version 9 which keeps track of everything you do on the internet and sends a log of your surfing habits to Mattel every time you log on. The log file is called "aqueduct" and can be found in the root directory of your C drive."" Question Reference #011119-000072 --------------------------------------------------------------- Choose your product or service: Family Tree Maker (versions 7 and above) Sub-Product: FTM: Online Issues Contact Information: [email protected] Date Created: 11/19/2001 12:31 PM Last Updated: 11/19/2001 01:12 PM Elapsed Time: 0 Minutes Status: Waiting If your issue remains unresolved, please update this question at http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/acct_log [email protected]&p_next_page=myq_upd.php&p_refno=011119- 000072&p_created=1006201867 You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded. Note for America Online customers: If you are using AOL, first highlight this entire message and then press the Reply button. Then enter your reply between the lines indicated below. [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===]