Hi, Folks . . . Me again, with some housekeeping items that I'm hoping will help the AOL 6.0 users. As on other Lists, we (I) have been getting bounced mail from AOL 6.0 users. After (8) bounces the RW Smart server bumps the user off the List; some I've removed manually. Sadly, those subscribers will not know there is a solution. AOL 6.0 sends all mail by default in HTML. RootsWeb servers won't accept HTML . . . aka: A bounce. Now there are two schools of thoughts at RW. One, the Helpdesk has formulated a work-around for AOL users until the glitch can be remedied. ________________________________________________________________ The Help Desk has been getting questions like this so often for the last two days, that a notice has been posted with the work around: http://helpdesk.rootsweb.com/announce.html#AOL_html You can go to the Helpdesk and check it out yourself or you might try one of these work-around that came straight from a Helpdesk reply: #1 -- "We've had AOL members give us two approaches which might work for you: AOL 6 -- plain text 1) Compose your email as normal in AOL 6. 2) Right click the text scroll box. 3) Select All. 4) Right click text again and select text Normal. 5) Send the email." #2 -- "And . . . .AOL says that 6.0 users with plain-text problems should use the following alternatives to send plain text only: 1. When authoring mail in AOL 6.0 remove all formatting from the message body and send the message in the AOL 6.0 default of Arial, size 10 - do not include any bold, italics, underline, colors, or other styles. 2. Use AOL Mail on the Web (at http://www.aol.com) to send mail - AOL Mail on the Web sends mail as plain text only. We've also seen some problems with 6.0 users where cutting and pasting has resulted in backgrounds unknowingly being picked up and resulting in total gibberish. To counter this problem, you can copy to Notepad, save as text, and then copy/paste from Notepad." ____________________________________________________________________ Confused yet, AOL users? Here's another bit of info on the prob . . . Tim, the RootsWeb programmer guru, thinks he's fingered the trouble. Seems AOL in 6.0 has added a space, probably inadvertently, in a line in the headers of the emails. This has resulted in RootsWeb's HTML stripper to not be able to process these messages as plain text. Ergo a bounce occurs. Tim has made an adjustment to make up for this AOL change and hopefully the problem goes away now. If you're still not able to post, have been bumped from a List (good way to check that is make a quick trip to RootsWeb Password Central) or heaven forbid, not getting any mail at all, I suggest after you confirm with a Password Central report that you're still subbed you try one of the work-arounds above and see if that works for now. ______________________________________ -- Kathleen List Admin