Hi Again I just want to thank everyone for trying to help me out with the problem I was having trying to down load images from the LDS pilot site. I send an e-mail to LDS and they were able to give me the steps I needed to do, to correct this problem. It seems the problem had to do with my Vista operating system and its security settings. Everything's great now, I was able to down load a marriage for one of my family members. I found that she was married in the US and who her husband was. Again thanks everyone, this is the best support system... Marilyn Sorry Guys I'm not getting it? Here are the steps I am taking.. Once the image can be viewed I have options Print and beside that Save.. If I just click on the Save arrow, NO option or pop-up is given When I right click on Save a window pops up for adoble flash player settings? I have checked my Pictures and also Documents and I can't find any file. Sorry to going on about this but I am finding quite frustration. Marilyn Hi Theresa Thank you for the instructions, I tried everything I could think of last night with no luck. I am no whiz on the computer so I am grateful for any and all help. So help !!! I can't seem to save an image, or if I am saving it I can't find it. I'm not sure if the problem is I am using Vista, but I have looked and can't find the image. Can you give me any more help with this problem. Thanks again Marilyn Hi again Claire, I should have said in my original message, that since you are having difficulty accessing the records, LDS rely on being told this. If you press the Feedback button at the top of the page and let them know then they'll fix it. Secondly I should also have said that you can copy the text and the image to your own pc. When you click on a person's name the record details are displayed. If you click on Copy to clipboard you can then paste the details to a document and save. When you load the image, just click on Save and the image will be saved to your documents folder. This saves transcribing the data and means that you can access it again easily whenever you want from your saved copies on your pc. Hope this helps Theresa