Hi I wasn't sure what list to ask but i am subscribed to this one so i thought it would be the best. Has anyone sent for a certificate from General register office and not received it. I ordered one on the 8th July and haven't received it. I have sent them an email but haven't received a answer either. Has anyone else had the same problem and what did they do about it? Jacquie

Hi Some I ordered took a month. Lou

They aren't very quick.  I  always put the reference on mine and they are supposed to come back in four working days but I have never received one that quickly.  If you haven't put the reference on they take up to 15 working days which I think is tomorrow counting forward from 8th July.  Then allow for postage delay on top of that.  Their website says they reply to your queries in 5 working days.  Did you use the online complaints form rather than just mailing a general query?  https://www.gro.gov.uk/gro/content/certificates/contact_us.asp Regards, Joy ________________________________ From: Jacquie <jacquie.cook@xtra.co.nz> To: CORNISH-GEN@rootsweb.com Sent: Wednesday, 28 July, 2010 8:28:20 Subject: [CORNISH-GEN] Certificates Hi I wasn't sure what list to ask but i am subscribed to this one so i thought it would be the best. Has anyone sent for a certificate from General register office and not received it. I ordered one on the 8th July and haven't received it. I have sent them an email but haven't received a answer either. Has anyone else had the same problem and what did they do about it? Jacquie ------------------------------- Listmom:  ybowers@gmail.com or CORNISH-GEN-admin@rootsweb.com Visit the OPC (Online Parish Clerk) web page for transcription information http://www.cornwall-opc.org/ ------------------------------- To unsubscribe from the list, please send an email to CORNISH-GEN-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi Jacquie Go to https://www.ips.gov.uk/cps/rde/xchg/ips_live/hs.xsl/1292.htm Fill in their complaints form and they will respond with 5 working days. I use it from time to time. Regards Derek   Derek Brooks Goonhavern Cornwall UK CFHS#09920 Cornish Extended Family http://cornish-family.netfirms.com/db1.htm UK Surnames http://www.uk-surnames.com/index.php Cornish-L Surnames http://www.cornish-surnames.org.uk Cornish Ancestors http://www.cornish-ancestors.info/Researchers/research_index.htm Genes Reunited http://www.genesreunited.co.uk -------Original Message------- From: Jacquie Date: 28/07/2010 08:28:37 To: CORNISH-GEN@rootsweb.com Subject: [CORNISH-GEN] Certificates Hi I wasn't sure what list to ask but I am subscribed to this one so I thought it would be the best. Has anyone sent for a certificate from General register office and not received it. I ordered one on the 8th July and haven't received it. I have sent them an email but haven't received a answer either. Has anyone else had the same problem and what did they do about it? Jacquie ------------------------------- Listmom: ybowers@gmail.com or CORNISH-GEN-admin@rootsweb.com Visit the OPC (Online Parish Clerk) web page for transcription information http://www.cornwall-opc.org/ ------------------------------- To unsubscribe from the list, please send an email to CORNISH-GEN-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Give it some time. Years ago, they were much quicker, now it takes from 1 week to 4 weeks to get them in the US, at least it did for me. Diane in Wisconsin ----- Original Message ----- From: "Jacquie" <jacquie.cook@xtra.co.nz> To: <CORNISH-GEN@rootsweb.com> Sent: Wednesday, July 28, 2010 2:28 AM Subject: [CORNISH-GEN] Certificates > Hi > > I wasn't sure what list to ask but i am subscribed to this one so i > thought it would be the best. > Has anyone sent for a certificate from General register office and not > received it. I ordered one on the 8th July and haven't received it. > > I have sent them an email but haven't received a answer either. > > Has anyone else had the same problem and what did they do about it? > > Jacquie > ------------------------------- > Listmom: ybowers@gmail.com or CORNISH-GEN-admin@rootsweb.com > > Visit the OPC (Online Parish Clerk) web page for transcription information > http://www.cornwall-opc.org/ > ------------------------------- > To unsubscribe from the list, please send an email to > CORNISH-GEN-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

Hi Jacquie I have ordered two recently from the GRO and both have arrived in Australia EARLIER than I expected. They were obviously sent before the stated despatch date. Cheers Pat -----Original Message----- From: cornish-gen-bounces@rootsweb.com [mailto:cornish-gen-bounces@rootsweb.com] On Behalf Of Jacquie Sent: Wednesday, 28 July 2010 3:28 PM To: CORNISH-GEN@rootsweb.com Subject: [CORNISH-GEN] Certificates Hi I wasn't sure what list to ask but i am subscribed to this one so i thought it would be the best. Has anyone sent for a certificate from General register office and not received it. I ordered one on the 8th July and haven't received it. I have sent them an email but haven't received a answer either. Has anyone else had the same problem and what did they do about it? Jacquie ------------------------------- Listmom: ybowers@gmail.com or CORNISH-GEN-admin@rootsweb.com Visit the OPC (Online Parish Clerk) web page for transcription information http://www.cornwall-opc.org/ ------------------------------- To unsubscribe from the list, please send an email to CORNISH-GEN-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message