The horror stories are all true! I had the same experience. I was told two or three times in the years I contacted them by phone that it was on her desk waiting to be mailed that day! I'm still waiting. Jackye Sullins > > Has anyone had any luck getting one of these lately? My understanding is > that they are understaffed and files from years ago for genealogists are > not > a priority. > > Regards, > Kim