Hi Christine, The latest version of Adobe Flash is 11.1.102.55. There are two versions available. The one you need will depend on the browser you are using. But it doesn't hurt at all to install them both, I suggest that you do this... Flash Player 11.1.102.55 (Non-IE) http://www.filehippo.com/download_flashplayer_firefox/10991/ Flash Player 11.1.102.55 (IE) http://www.filehippo.com/download_flashplayer_ie/10987/ Download the files, close all of your browsers, then install these two programs. Then try to access Ancestry once again. Regards, Kevin. On Wed, Jan 11, 2012 at 11:17 AM, Christine Benson <[email protected]> wrote: > > Hi All, > > This morning an update to Adobe(I think it was) was available and I > downloaded it. Now Ancestry was first slow in loading images or didn't > download them at all and now says "This page requires the Adobe Flash > viewer. You may download the viewer from Adobe.com." That is the stage at > which I thought "I'm sure that's what I downloaded this morning." So I'm > reluctant to allow Ancestry to download what may be an old version and > possibly tie it in knots! > > Has anyone had similar problems? > > Grateful for any suggestions. > > Christine > > PS I am using Windows7. > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on the list. > > Remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message -- -------- K. Ross [email protected]