Christine, I'm new to this list, and I don't know if this has already been discussed, but when you update adobe, never do it from a website prompt. Always go directly to adobe. Either with your web browser or by setting automatic updates in your viewer. The update link provided by a website may not always be a real adobe update, it may be a Trojan variant noted as TROJ_FAYKDOBE.A I'm NOT saying that is what happened. I am just making you aware of the possibility. It could just be that the first update didn't complete successfully. I would tend to think the ancestry message was correct. Ancestry would not give you a lesser version. It does not come from Ancestry themselves. Their link would simply redirect you to Adobe for the latest version. I suggest you run a virus scan, and then go to Adobe and manually download the latest version. Les Hardy On 11/01/12 16:17, Christine Benson wrote: > Hi All, > > This morning an update to Adobe(I think it was) was available and I > downloaded it. Now Ancestry was first slow in loading images or didn't > download them at all and now says "This page requires the Adobe Flash > viewer. You may download the viewer from Adobe.com." That is the stage at > which I thought "I'm sure that's what I downloaded this morning." So I'm > reluctant to allow Ancestry to download what may be an old version and > possibly tie it in knots! > > Has anyone had similar problems? > > Grateful for any suggestions. > > Christine > > PS I am using Windows7. > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on the list. > > Remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Hi Les, Many thanks for your reply. I hadn't realised there was a possibility of it being a virus. Fortunately it wasn't; I have run a full virus check. Also Adobe reckons it has the latest version. I actually posted this message yesterday and it took a day to find its way onto the list. Today everything is working perfectly! Yesterday I had to go back to the basic reader in Ancestry. And I haven't changed Adobe. So why I had the problem is a mystery that is unlikely to be solved. Now my computer says there are system updates available so I will go to the system update page as you recommend rather than click on the icon. Thanks again. Christine -----Original Message----- From: Les Hardy Sent: Thursday, January 12, 2012 2:08 PM To: [email protected] Subject: Re: [COMPUTERS] Adobe Flash Viewer and Ancestry Christine, I'm new to this list, and I don't know if this has already been discussed, but when you update adobe, never do it from a website prompt. Always go directly to adobe. Either with your web browser or by setting automatic updates in your viewer. The update link provided by a website may not always be a real adobe update, it may be a Trojan variant noted as TROJ_FAYKDOBE.A I'm NOT saying that is what happened. I am just making you aware of the possibility. It could just be that the first update didn't complete successfully. I would tend to think the ancestry message was correct. Ancestry would not give you a lesser version. It does not come from Ancestry themselves. Their link would simply redirect you to Adobe for the latest version. I suggest you run a virus scan, and then go to Adobe and manually download the latest version. Les Hardy On 11/01/12 16:17, Christine Benson wrote: > Hi All, > > This morning an update to Adobe(I think it was) was available and I > downloaded it. Now Ancestry was first slow in loading images or didn't > download them at all and now says "This page requires the Adobe Flash > viewer. You may download the viewer from Adobe.com." That is the stage at > which I thought "I'm sure that's what I downloaded this morning." So I'm > reluctant to allow Ancestry to download what may be an old version and > possibly tie it in knots! > > Has anyone had similar problems? > > Grateful for any suggestions. > > Christine > > PS I am using Windows7. >