The problem was that it didn't print because it was asking for B5 paper. I turned off the printer and it got rid of the B5 message, and then I could print it. Thanks for your suggestion. Lila ----------------------------------------> From: robowil@live.com> To: computers@rootsweb.com> Date: Fri, 16 Aug 2013 15:03:40 -0700> Subject: Re: [COMPUTERS] HP LaserJet Pro 400>>>> I just looked at the website. If click View Image, it will open a PDF file> in Adobe Reader from which you can print a copy>> Bob Wilson>>> From: lilagarner@hotmail.com>> To: computers@rootsweb.com>> Date: Fri, 16 Aug 2013 21:32:34 +0000>> Subject: [COMPUTERS] HP LaserJet Pro 400>>>> Hi Listers,>> I'm trying to print a death certificate from Missouri Digital Heritage>> http://www.sos.mo.gov/archives/resources/deathcertificates/Results.asp?type=basic&tLName=spurrier&tFName=Frank&sCounty=all&tYear=#null>> My new HP LaserJet Pro 400 keeps giving me a message "Unexpected paper size in Tray 2. Load B5 (JIS).>> Tray 2 is loaded with my normal letter-size paper, 8 1/2 x 11 inches.>> I can't figure out how to make it print on the paper that's loaded. It puts out a blank sheet of paper every time.>> ! Help please!!!>> Thanks,>> Lila>>>>>>>> :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~:>>>> Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists.>>>> This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice.>>>> :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~:>>>>>>>>>> ------------------------------->> To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message>>>>> :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~:>> Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists.>> This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice.>> :-~:-~:-~:-~:-~:-~:-~:-~:-! ~:-~:>>>>> -------------------------------> To unsubscribe fro! m the li st, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message