Hi Mary, This sounds like a Hardware failure (CD/DVD Drive, I suspect). Is the CD/DVD Drive working? It may mean that you need to have a Tech person install a new CD.DVD Player... they are not very costly... You did not say why you were running a diagnostic test on the Dell. This is a rather old machine... at least 5 years. Hope this helps... Regards, Kevin. On Thu, Sep 5, 2013 at 4:53 PM, Mary <mlm2015@gmail.com> wrote: > Hi, > Working on my nieces Dell Inspirion 530S, Vista. > > Ran the diagnostic test on Dell's website and both the Spindle test > and tray out tests failed. Can anyone tell me how to fix this? I assume > I will have to go into Setup but from there I am lost. baby steps please. > > Mary > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message -- -------- K. Ross kr5927@gmail.com