It may not be an interactive form. To "tell" it to use Adobe Reader you have to download it and save it where you can find it. Then launch Adobe Reader, select "open" and then browse to the form. If that doesn't work, then you will have to print it, fill it out, and then fax, or scan and email. Vanessa At 10:33 AM 12/29/2013, you wrote: >Hi Vanessa and Nivard, > >Thank you both for your help. > >This is a form provided online by my Internet Provider which I can >use to upgrade my subscription to them. I downloaded it as a PDF - >the only option given but I don't know how to "tell" it to use Adobe >Reader in order to complete the form. > >I am asked to fill out the form and to return it via fax, e-mail or >mail. Having already sent it by mail a month ago, only to find that >it hasn't been received by them I think that this time I would like >to e-mail it if I possibly can! > >Any further advice would be appreciated. > >Maureen > > >________________________________ > From: Vanessa Stern <vrstern@earthlink.net> >To: computers@rootsweb.com >Sent: Sunday, 29 December 2013 10:43 PM >Subject: Re: [COMPUTERS] Completing a downloaded form > > >What PDF reader are you using (assuming it is PDF)? I have found >some forms can only be filled out using Adobe Reader. > >Vanessa > >At 06:32 AM 12/29/2013, you wrote: > >Hi Maureen > > > >Not all forms are created to be filled in online > > > >You may need to print the form and fill it in and post or scan and send it > > > >If you don't have a scanner, use a digital camera, most will take a good > >enough picture > > > >Nivard Ovington in Cornwall (UK) > > > > > >:-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > >Please refrain from posting commercial URLs and from discussing >prices on the list. You can buy/sell for free on the Genealogical >Materials lists. > >This list is for peer-to-peer support and discussion of computer >problems incurred in genealogy research. Use caution when following >any advice. > >:-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > >------------------------------- >To unsubscribe from the list, please send an email to >COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without >the quotes in the subject and the body of the message --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com

I'll try that Vanessa, Many thanks, Maureen ________________________________ From: Vanessa Stern <vrstern@earthlink.net> To: Maureen Ellen <maureen.ellen@rocketmail.com>; computers@rootsweb.com Sent: Sunday, 29 December 2013 11:55 PM Subject: Re: [COMPUTERS] Completing a downloaded form It may not be an interactive form. To "tell" it to use Adobe Reader you have to download it and save it where you can find it.  Then launch Adobe Reader, select "open" and then browse to the form. If that doesn't work, then you will have to print it, fill it out, and then fax, or scan and email. Vanessa