That happens with me quite often with my Comcast email and I have to phone them. It's usually because they changed some of their port numbers in the advanced settings without informing their customers. Mary ----- Original Message ----- From: "CHRISTINE BENSON" <christinebenson313@btinternet.com> To: <COMPUTERS@rootsweb.com> Sent: Saturday, December 21, 2013 06:47 AM Subject: [COMPUTERS] HELP with Email Hi All, I use Windows Live Mail as my email system and on the whole I am happy and familiar with it so do not want to change to another system. But occasionally it puts up a window asking me to enter my user name and password ------------------------------------------------------------ Logon - Btinternet (christinebenson313) (1) Please enter your user name and password for the following server. Logon Server: mail.btinternet.com User Name: christinebenson313@btinternet.com Password: ******** Remember Password OK Cancel ----------------------------------------------------------- Remember password is ticked. When I click "OK" it waits a few seconds and then puts up the window again. And again and again and again etc. If I click "Cancel" it puts up a window (Some icons and buttons omitted) ----------------------------------------------------- Windows Live Mail Some errors occurred while processing the requested tasks. Please review the list of errors below for more details Errors Unable to send or receive messages for the Btinternet (christinebenson313) (1) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account. Server Error: 0x800CCC90 Server Response: -ERR [AUTH] (#MBR1213) Please verify your account by going to https://login.yahoo.com/ Server: 'mail.btinternet.com' Windows Live Mail Error ID: 0x800CCC92 Protocol: POP3 Port: 110 Secure(SSL): No -------------------------------------------------------- But usually if I leave it overnight it works OK the next morning. This morning it didn't so I am using BT Yahoo which sits behind my Windows Live Mail to send this. But that is not as convenient and takes much longer. Note I have not changed my password. And rebooting does not help. I have been told I should not have both systems open at the same time and normally I don't - this morning is an exception as having them both open at once is the only way I could get the info into this email but they were not both open when it failed. Any help gratefully received Christine :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: ------------------------------- To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi both I use gmail primarily and download to Thunderbird and do not have the problems mentioned Nivard Ovington in Cornwall (UK) On 21/12/2013 14:36, Mary wrote: > That happens with me quite often with my Comcast email and I have to phone > them. It's usually because they changed some of their port numbers in the > advanced settings without informing their customers. > > Mary > Hi All, > > I use Windows Live Mail as my email system and on the whole I am happy and > familiar with it so do not want to change to another system. But > occasionally it puts up a window asking me to enter my user name and > password > ------------------------------------------------------------ > Logon - Btinternet (christinebenson313) (1) > Please enter your user name and password for the following server. > Logon > Server: mail.btinternet.com > User Name: christinebenson313@btinternet.com > Password: ******** > Remember Password > OK Cancel > ----------------------------------------------------------- > Remember password is ticked. When I click "OK" it waits a few seconds and > then puts up the window again. And again and again and again etc. If I click > "Cancel" it puts up a window > (Some icons and buttons omitted) > ----------------------------------------------------- > Windows Live Mail > Some errors occurred while processing the requested tasks. > Please review the list of errors below for more details > Errors > Unable to send or receive messages for the Btinternet (christinebenson313) > (1) account. An incorrect password was entered. The next time you send or > receive messages, you'll be asked to enter your user name and password for > this account. > Server Error: 0x800CCC90 > Server Response: -ERR [AUTH] (#MBR1213) Please verify your account by going > to https://login.yahoo.com/ > Server: 'mail.btinternet.com' > Windows Live Mail Error ID: 0x800CCC92 > Protocol: POP3 > Port: 110 > Secure(SSL): No > -------------------------------------------------------- > But usually if I leave it overnight it works OK the next morning. This > morning it didn't so I am using BT Yahoo which sits behind my Windows Live > Mail to send this. But that is not as convenient and takes much longer. Note > I have not changed my password. And rebooting does not help. I have been > told I should not have both systems open at the same time and normally I > don't - this morning is an exception as having them both open at once is the > only way I could get the info into this email but they were not both open > when it failed. > > Any help gratefully received > > Christine > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Hi Nivard, Mary and All, Thank you for your replies. It has decided to work now without any changes on my part. I don't think it is the provider because it rectifies itself - EVENTUALLY - without me contacting them. When the computer was under guarantee I used to be able to phone up and they would sort it out by changing something in my settings over the phone. The trouble was windows would come and go so fast that I couldn't follow what they were doing. So if I knew what to change I could do it myself. The problem has not arisen for a year or two and now it is back. I don't really want to change systems as I am familiar with this one. So if anyone knows what I need to change the info would be very welcome. Christine -----Original Message----- From: Nivard Ovington Sent: Saturday, December 21, 2013 2:51 PM To: computers@rootsweb.com Subject: Re: [COMPUTERS] HELP with Email Hi both I use gmail primarily and download to Thunderbird and do not have the problems mentioned Nivard Ovington in Cornwall (UK) On 21/12/2013 14:36, Mary wrote: > That happens with me quite often with my Comcast email and I have to phone > them. It's usually because they changed some of their port numbers in the > advanced settings without informing their customers. > > Mary > Hi All, > > I use Windows Live Mail as my email system and on the whole I am happy and > familiar with it so do not want to change to another system. But > occasionally it puts up a window asking me to enter my user name and > password > ------------------------------------------------------------ > Logon - Btinternet (christinebenson313) (1) > Please enter your user name and password for the following server. > Logon > Server: mail.btinternet.com > User Name: christinebenson313@btinternet.com > Password: ******** > Remember Password > OK Cancel > ----------------------------------------------------------- > Remember password is ticked. When I click "OK" it waits a few seconds and > then puts up the window again. And again and again and again etc. If I > click > "Cancel" it puts up a window > (Some icons and buttons omitted) > ----------------------------------------------------- > Windows Live Mail > Some errors occurred while processing the requested tasks. > Please review the list of errors below for more details > Errors > Unable to send or receive messages for the Btinternet (christinebenson313) > (1) account. An incorrect password was entered. The next time you send or > receive messages, you'll be asked to enter your user name and password for > this account. > Server Error: 0x800CCC90 > Server Response: -ERR [AUTH] (#MBR1213) Please verify your account by > going > to https://login.yahoo.com/ > Server: 'mail.btinternet.com' > Windows Live Mail Error ID: 0x800CCC92 > Protocol: POP3 > Port: 110 > Secure(SSL): No > -------------------------------------------------------- > But usually if I leave it overnight it works OK the next morning. This > morning it didn't so I am using BT Yahoo which sits behind my Windows Live > Mail to send this. But that is not as convenient and takes much longer. > Note > I have not changed my password. And rebooting does not help. I have been > told I should not have both systems open at the same time and normally I > don't - this morning is an exception as having them both open at once is > the > only way I could get the info into this email but they were not both open > when it failed. > > Any help gratefully received > > Christine