Thanks Kevin. I have passed this on to my daughter. Nancy -----Original Message----- From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] On Behalf Of Kevin Ross These are Dell Support files. I would just call Dell Support and ask them for some support on their support files !!! Sounds ludicrous, doesn't it !!! Info on sprtcmd.exe http://www.sysinfo.org/startuplist.php?filter=sprtcmd Info on DSAgnt.exe http://www.sysinfo.org/startuplist.php?filter=DSAgnt.exe n Mon, Sep 7, 2009 at 9:54 PM, Nancy Murphy Baldwin<lbaldwin@means.net> wrote: > Hello Folks, > > My daughter tells me that her computer keeps getting slower and slower. > (Dell). She sees these two grey boxes pop up and wonders what they are and > how to get rid of them. > One says sprtcmd.exe and the other says DSAgnt.exe . > > Any ideas what these are and how to fix them?