Whoa, that's all a bit too techy for me to follow. All I know is he has the phone, tv and internet bundle. His phone and tv are working fine, no problems there. He can't get to the software page, gets one shot at using google, tried to go to Chrome, for example, but the page can't be displayed. His security setting is at medium, he had a problem with zonealarm so uninstalled and is using Windows firewall. That's all I know. He just now said he's going to pack it up and bring it to me, NOT that I know what to do but I have more patience to try to work out the problem. Knowing him, he's reaching for a bat right about now. : ) Thanks for the help. Toni ----- Original Message ----- Hi Toni Am I correct in assuming he is using a modem (rather than a Router or Hub) to connect via a telephone line to a broadband/dial-up connection and it has worked correctly in the past? The problem might be related to the physical connection, but a few test can help decide... 1. Check the dial tone - Alternative tones such as call waiting or message left disrupt the modems ability to connect or maintain a connection - if the dial tone is changed remove the messages and call waiting signal. Check the connections are firm and not being moved during use. 2. If he is using a telephone extension cable, try replacing it, or connecting to the master telephone socket. Extension cables will all carry voice connections, but not always data especially if slightly damaged internally (even with no visible damage). 3. Check the REN value for all the phones and other devices attached to the phone line in the house. - Basic phone uses 1- 3 REN, an answer machine uses 2-4 REN and a modem 2-3 REN - BT (UK) only allow for a total of 4 REN per line. Unplug all the other telephones and other links such as Sky box. Plug them back in one at a time starting with the modem (testing it works), then sky box, then one telephone 4. Plug a telephone into the socket he is using. Listen to the line noise - is there any interference, crackling/static noise on the line? If there is (and once a year even if there isn't) unplug all telephone connections for at least 30 minutes - this causes most exchange's to run a diagnostic program automatically, which often clears the line of static, poor line and exchange connections etc. Then plug in the Modem and see if you get a connection and can search. Then plug in the skybox, recheck the PC works, then a telephone, check the modem connection again, repeat for each telephone. If these do not clear the problem you need to check whether or not the modem is actually working, if possible test it on the internet connected to another computer. If that works fine then perhaps (if possible) test another connection to his computer. The last check is the software and ISP - do they post 'Connection Issues' to their webpages? Bernard.