Did you make sure you had "Show Updates" checked at the top of the Add-Remove screen? Lloyd In a message dated 4/17/2009 11:15:39 A.M. Eastern Daylight Time, barb1228@comcast.net writes: successes downloading KB956572. and yet the security shield still has the update ready for me to down load. Some one said delete it and download KB956572 again. I tried to do delete from add and remove can't find it there..