Hi Bea What version of IE are you using ? Open IE , look under Help, about Internet Explorer Perhaps you have an old version and its long overdue for an update ? What do you use IE for exactly? I have it but have only used it once or twice when I run into a problem and want to know if its the browser or ??? Apart from that I use Firefox for everything Nivard Ovington in Cornwall (UK) IE was instaled by the tech when I bought my new computer awhile ago. I have a Sony Viao, with Windows 7. 1) It does not show any tool bars, nor can I find anyway to set one. I cannot bookmark sites, no find Favorites. 2) When I try to use Contacts, it often says it has run into a problem and will close. I get a few more messages that say basicly the same things, but it doesn't close. I only use IE when I actually have to, or for this e-mail account, so I haven't worked on this problem earlier. I have just set it to open with my e-mail account, but I find I do need it to work right at times. Bea