Hi Nivard, In the past when AOL wanted me to change files or let them into my computer to make the changes themselves, I never allowed it and in time the problem solved itself. Both the site manager and myself believe it is also a missing cookie that is the problem. I don't know how to correct this. I was able to enter the site by using my laptop and Internet Explorer. I use road runner on my laptop with a different email name and password but when I accessed the site I wanted, I used my AOL address and password name, I entered the site without a problem which I think tells me it is AOL's problem, not mine. I can also use AOL on my laptop and access the site OK. I talked at length with two different techs at AOL but they don't get it. I don't use CCleaner, I use something called Disk Cleanup which a tech working on my computer years ago installed for me and it has always done a good job without a problem. Thanks for your response and suggestions. I have often used the "switch off and switch on" to correct problems in the past and often it has worked but not this time. Janet In a message dated 12/11/2011 6:08:16 A.M. Central Standard Time, [email protected] writes: Hi Janet I tend to find that the default position with any ISP or major software supplier is that it is never their fault and always someone elses They will often suggest entirely spurious reasons for reinstalling theirs or anothers software more in hope that it fixes the problem than a reasoned response Its akin to "switch it off and back on again" (which granted does often work <g>) however its none to scientific I think you would agree I would not see an update changing the ability to sign onto a given website, that sounds more like a cookie being deleted that you would wish to keep Have you tried Ccleaner? In the case of the difficult to enter web site, have you tried from another computer? Nivard Ovington in Cornwall (UK) > Thanks for the message. I went to "Windows Secrets" and have been reading > it and it is easy to understand and sounds helpful. I clean out my cache > file and run disk cleanup on a regular basis but when Windows updates my > computer I can read the updates but haven't a clue what they are doing. :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: Please refrain from posting commercial URLs and from discussing prices on the list. Remember to SNIP when replying. :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message