Hi Joe Try clearing temp internet files and cookies It often cures this sort of problem I use Ancestry and just tested an image which loaded and then downloaded with no problem Nivard Ovington in Cornwall (UK) On 24/12/2013 19:55, Joe Snow wrote: > Wondering if anyone else is having problems getting Ancestry.com to load the images and save them? > > Joe

Nivard. I will try the IE version and see if that makes any difference. I will wait until after the holidays and get with Ancestry on this matter. Thanks for your help. Joe ----- Original Message ----- From: "Nivard Ovington" <ovington.one@gmail.com> To: <computers@rootsweb.com> Sent: Tuesday, December 24, 2013 4:00 PM Subject: Re: [COMPUTERS] Ancestry.com Problems > Whether its relevant I don't know but I always use Firefox, and updated > the non IE > > Yet kept getting Avast update warnings > > So updated the IE one as well, it stopped the warnings but don't know if > it also cured anything else > > Have you phoned Ancestry or are they on holidays ? > > Nivard Ovington in Cornwall (UK) > > On 24/12/2013 20:55, Joe Snow wrote: >> Nivard, I updated the Adobe Flash Non IE yesterday. In my Firefox addon >> it >> is showing as Shockwave Flash Version 120039 updated 12/23. It is also >> showing always active. >> >> Thanks, >> Joe > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

Nivard, I updated the Adobe Flash Non IE yesterday. In my Firefox addon it is showing as Shockwave Flash Version 120039 updated 12/23. It is also showing always active. Thanks, Joe To: <computers@rootsweb.com> Sent: Tuesday, December 24, 2013 3:40 PM Subject: Re: [COMPUTERS] Ancestry.com Problems > In which case try updating Adobe flash player to see if that helps > > Nivard Ovington in Cornwall (UK) > > On 24/12/2013 20:32, Joe Snow wrote: >> Hi Nivard. I use Firefox and thought that I tried that before but I >> tried >> it again. Same results. It will go to the black page where the image >> would >> come in but quickly leaves that page and goes back. I tried it on IE. I >> also tried it on MaxThon, Chrome and other browsers still the same >> results. >> I don't know what the answer is. >> >> Joe > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

Hi Nivard. I use Firefox and thought that I tried that before but I tried it again. Same results. It will go to the black page where the image would come in but quickly leaves that page and goes back. I tried it on IE. I also tried it on MaxThon, Chrome and other browsers still the same results. I don't know what the answer is. Joe ----- Original Message ----- From: "Nivard Ovington" <ovington.one@gmail.com> To: <computers@rootsweb.com> Sent: Tuesday, December 24, 2013 3:18 PM Subject: Re: [COMPUTERS] Ancestry.com Problems > Hi Joe > > Try clearing temp internet files and cookies > > It often cures this sort of problem > > I use Ancestry and just tested an image which loaded and then downloaded > with no problem > > Nivard Ovington in Cornwall (UK) > > On 24/12/2013 19:55, Joe Snow wrote: >> Wondering if anyone else is having problems getting Ancestry.com to load >> the images and save them? >> >> Joe > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

Wondering if anyone else is having problems getting Ancestry.com to load the images and save them? Joe

Lynne. That was very nice. Thank you so much. Merry Christmas to you and yours for a wonderful day. Janet -----Original Message----- From: Lynne <lklein@mindspring.com> Sent: Mon, Dec 23, 2013 9:31 pm Subject: [COMPUTERS] Admin: Season's greetings Dear Listers, A card awaits you at <http://preview.tinyurl.com/n3brp6l> To all of you who celebrate the holiday, I wish you a very happy Christmas. Kindest regards, Lynne :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: ------------------------------- To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Dear Listers, A card awaits you at <http://preview.tinyurl.com/n3brp6l> To all of you who celebrate the holiday, I wish you a very happy Christmas. Kindest regards, Lynne

Wayne, thanks but that fix didn't work. Sara In a message dated 12/23/2013 1:17:21 P.M. Central Standard Time, jonesr007@hawaii.rr.com writes: When you get something like this, it is always a good idea to google it and see what comes up. Here is one solution. I arrived at this by simply typing "tumri.net" in the search block. http://www.2-spyware.com/remove-tumri-net.html Aloha Wayne, NH6K -----Original Message----- From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] On Behalf Of NEWBIETAYLOR@aol.com Sent: Monday, December 23, 2013 9:04 AM To: COMPUTERS@rootsweb.com Subject: [COMPUTERS] tumri.net popup Hi, For the past week or so, when I clink an aol email to open it, I get subject popup screen. I have to click on it several times to make it disappear. It doesn't happen each time, but seems to be more consistent on the first email that I open. I have Malwarebytes and Avast security programs, windows 7. When I ran these progrrams, Avast didn't pick up anything. Malwarebytes picked up several items, but none of them were identified with this turmi.net thing. All suggestions for getting rid of this unwanted guest are welcome. Sara

There are several pages of possible fixes. Google it and try another. Aloha Wayne, NH6K -----Original Message----- From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] On Behalf Of NEWBIETAYLOR@aol.com Sent: Monday, December 23, 2013 9:45 AM To: computers@rootsweb.com Subject: Re: [COMPUTERS] tumri.net popup Wayne, thanks but that fix didn't work. Sara In a message dated 12/23/2013 1:17:21 P.M. Central Standard Time, jonesr007@hawaii.rr.com writes: When you get something like this, it is always a good idea to google it and see what comes up. Here is one solution. I arrived at this by simply typing "tumri.net" in the search block. http://www.2-spyware.com/remove-tumri-net.html Aloha Wayne, NH6K -----Original Message----- From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] On Behalf Of NEWBIETAYLOR@aol.com Sent: Monday, December 23, 2013 9:04 AM To: COMPUTERS@rootsweb.com Subject: [COMPUTERS] tumri.net popup Hi, For the past week or so, when I clink an aol email to open it, I get subject popup screen. I have to click on it several times to make it disappear. It doesn't happen each time, but seems to be more consistent on the first email that I open. I have Malwarebytes and Avast security programs, windows 7. When I ran these progrrams, Avast didn't pick up anything. Malwarebytes picked up several items, but none of them were identified with this turmi.net thing. All suggestions for getting rid of this unwanted guest are welcome. Sara :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: ------------------------------- To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi, For the past week or so, when I clink an aol email to open it, I get subject popup screen. I have to click on it several times to make it disappear. It doesn't happen each time, but seems to be more consistent on the first email that I open. I have Malwarebytes and Avast security programs, windows 7. When I ran these progrrams, Avast didn't pick up anything. Malwarebytes picked up several items, but none of them were identified with this turmi.net thing. All suggestions for getting rid of this unwanted guest are welcome. Sara

When you get something like this, it is always a good idea to google it and see what comes up. Here is one solution. I arrived at this by simply typing "tumri.net" in the search block. http://www.2-spyware.com/remove-tumri-net.html Aloha Wayne, NH6K -----Original Message----- From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] On Behalf Of NEWBIETAYLOR@aol.com Sent: Monday, December 23, 2013 9:04 AM To: COMPUTERS@rootsweb.com Subject: [COMPUTERS] tumri.net popup Hi, For the past week or so, when I clink an aol email to open it, I get subject popup screen. I have to click on it several times to make it disappear. It doesn't happen each time, but seems to be more consistent on the first email that I open. I have Malwarebytes and Avast security programs, windows 7. When I ran these progrrams, Avast didn't pick up anything. Malwarebytes picked up several items, but none of them were identified with this turmi.net thing. All suggestions for getting rid of this unwanted guest are welcome. Sara :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: ------------------------------- To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi Marti and All, Thanks for your reply. That's interesting to know. At one time I decided I could "cure" my problem by deleting the emails in my spam folder. But then one time it didn't work and I concluded, eventually, that it was only coincidence that it had appeared to work before. I look at my yahoo account daily as some of the "spam" emails turn out not to be spam. But I have never thought about deleting the contents of my inbox. I believe those entries are not actually on my computer, except when loaded by Windows Live Mail, and often subsequently deleted there, but they are links to where the email originally came from in cyberspace. But I am not certain of this. I would be interested in opinions as to whether it is necessary to delete old messages in my Yahoo account. I obviously do in my Windows Live mail account but they are still there in Yahoo. Christine -----Original Message----- From: Marti Sent: Saturday, December 21, 2013 6:45 PM To: CHRISTINE BENSON ; computers@rootsweb.com Subject: Re: [COMPUTERS] HELP with Email I've had the same problem with Windows Live Mail. If I wait long enough, sometimes it will start working again - but sometimes it doesn't. I've had to call our att.net person but other times I've gone into my mail account at yahoo.com and checked my mail there. I normally do not use my mail account at yahoo but when I go in, I find that all my previous mail that I got at Windows Live Mail is there - so I have to delete tons of old e-mails from yahoo. Sometimes by just clearing out yahoo.com mail, my Windows Live Mail will be 'normal'.

Hi Nivard, Mary and All, Thank you for your replies. It has decided to work now without any changes on my part. I don't think it is the provider because it rectifies itself - EVENTUALLY - without me contacting them. When the computer was under guarantee I used to be able to phone up and they would sort it out by changing something in my settings over the phone. The trouble was windows would come and go so fast that I couldn't follow what they were doing. So if I knew what to change I could do it myself. The problem has not arisen for a year or two and now it is back. I don't really want to change systems as I am familiar with this one. So if anyone knows what I need to change the info would be very welcome. Christine -----Original Message----- From: Nivard Ovington Sent: Saturday, December 21, 2013 2:51 PM To: computers@rootsweb.com Subject: Re: [COMPUTERS] HELP with Email Hi both I use gmail primarily and download to Thunderbird and do not have the problems mentioned Nivard Ovington in Cornwall (UK) On 21/12/2013 14:36, Mary wrote: > That happens with me quite often with my Comcast email and I have to phone > them. It's usually because they changed some of their port numbers in the > advanced settings without informing their customers. > > Mary > Hi All, > > I use Windows Live Mail as my email system and on the whole I am happy and > familiar with it so do not want to change to another system. But > occasionally it puts up a window asking me to enter my user name and > password > ------------------------------------------------------------ > Logon - Btinternet (christinebenson313) (1) > Please enter your user name and password for the following server. > Logon > Server: mail.btinternet.com > User Name: christinebenson313@btinternet.com > Password: ******** > Remember Password > OK Cancel > ----------------------------------------------------------- > Remember password is ticked. When I click "OK" it waits a few seconds and > then puts up the window again. And again and again and again etc. If I > click > "Cancel" it puts up a window > (Some icons and buttons omitted) > ----------------------------------------------------- > Windows Live Mail > Some errors occurred while processing the requested tasks. > Please review the list of errors below for more details > Errors > Unable to send or receive messages for the Btinternet (christinebenson313) > (1) account. An incorrect password was entered. The next time you send or > receive messages, you'll be asked to enter your user name and password for > this account. > Server Error: 0x800CCC90 > Server Response: -ERR [AUTH] (#MBR1213) Please verify your account by > going > to https://login.yahoo.com/ > Server: 'mail.btinternet.com' > Windows Live Mail Error ID: 0x800CCC92 > Protocol: POP3 > Port: 110 > Secure(SSL): No > -------------------------------------------------------- > But usually if I leave it overnight it works OK the next morning. This > morning it didn't so I am using BT Yahoo which sits behind my Windows Live > Mail to send this. But that is not as convenient and takes much longer. > Note > I have not changed my password. And rebooting does not help. I have been > told I should not have both systems open at the same time and normally I > don't - this morning is an exception as having them both open at once is > the > only way I could get the info into this email but they were not both open > when it failed. > > Any help gratefully received > > Christine

Hi both I use gmail primarily and download to Thunderbird and do not have the problems mentioned Nivard Ovington in Cornwall (UK) On 21/12/2013 14:36, Mary wrote: > That happens with me quite often with my Comcast email and I have to phone > them. It's usually because they changed some of their port numbers in the > advanced settings without informing their customers. > > Mary > Hi All, > > I use Windows Live Mail as my email system and on the whole I am happy and > familiar with it so do not want to change to another system. But > occasionally it puts up a window asking me to enter my user name and > password > ------------------------------------------------------------ > Logon - Btinternet (christinebenson313) (1) > Please enter your user name and password for the following server. > Logon > Server: mail.btinternet.com > User Name: christinebenson313@btinternet.com > Password: ******** > Remember Password > OK Cancel > ----------------------------------------------------------- > Remember password is ticked. When I click "OK" it waits a few seconds and > then puts up the window again. And again and again and again etc. If I click > "Cancel" it puts up a window > (Some icons and buttons omitted) > ----------------------------------------------------- > Windows Live Mail > Some errors occurred while processing the requested tasks. > Please review the list of errors below for more details > Errors > Unable to send or receive messages for the Btinternet (christinebenson313) > (1) account. An incorrect password was entered. The next time you send or > receive messages, you'll be asked to enter your user name and password for > this account. > Server Error: 0x800CCC90 > Server Response: -ERR [AUTH] (#MBR1213) Please verify your account by going > to https://login.yahoo.com/ > Server: 'mail.btinternet.com' > Windows Live Mail Error ID: 0x800CCC92 > Protocol: POP3 > Port: 110 > Secure(SSL): No > -------------------------------------------------------- > But usually if I leave it overnight it works OK the next morning. This > morning it didn't so I am using BT Yahoo which sits behind my Windows Live > Mail to send this. But that is not as convenient and takes much longer. Note > I have not changed my password. And rebooting does not help. I have been > told I should not have both systems open at the same time and normally I > don't - this morning is an exception as having them both open at once is the > only way I could get the info into this email but they were not both open > when it failed. > > Any help gratefully received > > Christine > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >

Hi All, I use Windows Live Mail as my email system and on the whole I am happy and familiar with it so do not want to change to another system. But occasionally it puts up a window asking me to enter my user name and password ------------------------------------------------------------ Logon - Btinternet (christinebenson313) (1) Please enter your user name and password for the following server. Logon Server:         mail.btinternet.com User Name: christinebenson313@btinternet.com Password:    ********                      Remember Password                                        OK               Cancel ----------------------------------------------------------- Remember password is ticked. When I click "OK" it waits a few seconds and then puts up the window again. And again and again and again etc. If I click "Cancel" it puts up a window (Some icons and buttons omitted) ----------------------------------------------------- Windows Live Mail Some errors occurred while processing the requested tasks. Please review the list of errors below for more details Errors Unable to send or receive messages for the Btinternet (christinebenson313) (1) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account. Server Error: 0x800CCC90 Server Response: -ERR [AUTH] (#MBR1213) Please verify your account by going to https://login.yahoo.com/ Server: 'mail.btinternet.com' Windows Live Mail Error ID: 0x800CCC92 Protocol: POP3 Port: 110 Secure(SSL): No -------------------------------------------------------- But usually if I leave it overnight it works OK the next morning. This morning it didn't so I am using BT Yahoo which sits behind my Windows Live Mail to send this. But that is not as convenient and takes much longer. Note I have not changed my password. And rebooting does not help. I have been told I should not have both systems open at the same time and normally I don't - this morning is an exception as having them both open at once is the only way I could get the info into this email but they were not both open when it failed. Any help gratefully received Christine

I've had the same problem with Windows Live Mail. If I wait long enough, sometimes it will start working again - but sometimes it doesn't. I've had to call our att.net person but other times I've gone into my mail account at yahoo.com and checked my mail there. I normally do not use my mail account at yahoo but when I go in, I find that all my previous mail that I got at Windows Live Mail is there - so I have to delete tons of old e-mails from yahoo. Sometimes by just clearing out yahoo.com mail, my Windows Live Mail will be 'normal'.

That happens with me quite often with my Comcast email and I have to phone them. It's usually because they changed some of their port numbers in the advanced settings without informing their customers. Mary ----- Original Message ----- From: "CHRISTINE BENSON" <christinebenson313@btinternet.com> To: <COMPUTERS@rootsweb.com> Sent: Saturday, December 21, 2013 06:47 AM Subject: [COMPUTERS] HELP with Email Hi All, I use Windows Live Mail as my email system and on the whole I am happy and familiar with it so do not want to change to another system. But occasionally it puts up a window asking me to enter my user name and password ------------------------------------------------------------ Logon - Btinternet (christinebenson313) (1) Please enter your user name and password for the following server. Logon Server: mail.btinternet.com User Name: christinebenson313@btinternet.com Password: ******** Remember Password OK Cancel ----------------------------------------------------------- Remember password is ticked. When I click "OK" it waits a few seconds and then puts up the window again. And again and again and again etc. If I click "Cancel" it puts up a window (Some icons and buttons omitted) ----------------------------------------------------- Windows Live Mail Some errors occurred while processing the requested tasks. Please review the list of errors below for more details Errors Unable to send or receive messages for the Btinternet (christinebenson313) (1) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account. Server Error: 0x800CCC90 Server Response: -ERR [AUTH] (#MBR1213) Please verify your account by going to https://login.yahoo.com/ Server: 'mail.btinternet.com' Windows Live Mail Error ID: 0x800CCC92 Protocol: POP3 Port: 110 Secure(SSL): No -------------------------------------------------------- But usually if I leave it overnight it works OK the next morning. This morning it didn't so I am using BT Yahoo which sits behind my Windows Live Mail to send this. But that is not as convenient and takes much longer. Note I have not changed my password. And rebooting does not help. I have been told I should not have both systems open at the same time and normally I don't - this morning is an exception as having them both open at once is the only way I could get the info into this email but they were not both open when it failed. Any help gratefully received Christine :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: ------------------------------- To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Files Detected: 23 C:\Program Files\SafeSearch\se.exe (PUP.Optional.SoftM8.A) -> No action taken. C:\Users\Sara\AppData\Local\Temp\ssdl54190.exe (PUP.Optional.SafeSearch.A) -> No action taken. C:\Users\Sara\Downloads\Download.exe (PUP.Optional.InstallQ) -> No action taken. C:\ProgramData\WeCareReminder\MerchantHash.json (PUP.Optional.WeCare.A) -> No action taken. C:\ProgramData\WeCareReminder\cleanwateraction.bmp (PUP.Optional.WeCare.A) -> No action taken. C:\Program Files\SafeSearch\safesearch.xml (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\npsafesearch.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\sqlite3.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ssinstall.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\unins000.dat (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\unins000.exe (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\chrome\safesearch.crx (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\chrome\redistributables\chrome\safesearch.crx (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\AddinExpress.IE.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\adxloader.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\adxloader.dll.manifest (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\adxloader64.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\adxregext.exe (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\adxregistrator.exe (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\icon.ico (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\Interop.SHDocVw.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\Microsoft.mshtml.dll (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie\SafeSearch.dll (PUP.Optional.SafeSearch.A) -> No action taken.

Folders Detected: 6 C:\ProgramData\WeCareReminder (PUP.Optional.WeCare.A) -> No action taken. C:\Program Files\SafeSearch (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\chrome (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\chrome\redistributables (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\chrome\redistributables\chrome (PUP.Optional.SafeSearch.A) -> No action taken. C:\Program Files\SafeSearch\ie (PUP.Optional.SafeSearch.A) -> No action taken.

Hi, I am sending the scan results in 3 parts because of the size of the input. Please look at the results of my scan and recommend what I need to do. I'm concerned about deleting or removing all this stuff. I use Avast anti-virus which has a SafeSearch feature. Thanks, Sara Windows 7 Service Pack 1 x64 NTFS Internet Explorer 11.0.9600.16476 MBAM-log-2013-12-17 (10-12-03).txt Registry Keys Detected: 6 HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{FC0C0170-4EB0-430D-A7F3-939EE7EA1A25} (PUP.Optional.SafeSearch.A) -> No action taken. HKCR\CLSID\{f66635a8-9629-5d06-9a76-d8c57f5ad806} (PUP.Optional.SafeSearch.A) -> No action taken. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F66635A8-9629-5D06 -9A76-D8C57F5AD806} (PUP.Optional.SafeSearch.A) -> No action taken. HKCR\TypeLib\{AECF140E-AD41-5109-AC86-CA717779C6B8} (PUP.Optional.SafeSearch.A) -> No action taken. HKCR\Interface\{A7D53A0C-8D59-5C09-B2C9-747344531055} (PUP.Optional.SafeSearch.A) -> No action taken. HKLM\SOFTWARE\Google\Chrome\Extensions\fpooidjoepcceohjkoffjgioneogihij (PUP.Optional.SafeSearch.A) -> No action taken. Registry Data Items Detected: 2 HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.Optional.SafeSearch.A) -> Bad: (http://www.safesearch.net/?utm_medium=ie&utm_campaign=135077787814&utm_source=sm&utm_content=1&utm_term=E8E89F26F0BA44ED) Good: (_http://www.google.com_ (http://www.google.com/) ) -> No action taken. HKLM\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.Optional.SafeSearch.A) -> Bad: (http://www.safesearch.net/?utm_medium=ie&utm_campaign=135077787814&utm_source=sm&utm_content=1&utm_term=E8E89F26F0BA44ED) Good: (_http://www.google.com_ (http://www.google.com/) ) -> No action taken.