Hi Nivard. I think that my subscribtion has run out. Due to my age, I wasn't using it very much any more anymore. I will just let it go for now. Thanks to all for the help and suggestions. Joe ----- Original Message ----- From: "Nivard Ovington" <ovington.one@gmail.com> To: <computers@rootsweb.com> Sent: Saturday, December 28, 2013 8:30 AM Subject: Re: [COMPUTERS] FW: Ancestry.com Problems > Generally if you are not signed in to Ancestry > > Or are signed in but do not have a valid subscription, you would get the > message to sign in or subscribe > > You don't get a hanging blank page > > Have you tried phoning Ancestry Joe ? > > Nivard Ovington in Cornwall (UK) > > On 28/12/2013 13:25, Joe Snow wrote: >> Thanks Mira. I think that's what has happened. >> >> Joe > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

Thanks Mira. I think that's what has happened. Joe ----- Original Message ----- From: "Myra Herron" <woodseyowllover@hotmail.com> To: <computers@rootsweb.com> Sent: Saturday, December 28, 2013 8:24 AM Subject: [COMPUTERS] FW: Ancestry.com Problems > > > > I have ancestry.com here and it's working fine. It sounds like maybe > you're getting the free versions of what they offer, and nothing else. > Check with what they are saying you have for your subscription. That may > have been changed, leaving you with nothing more than the public version > of free stuff. > > myra > > > > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

if you go to the library, usually they have a faster setup and you can probably go to the familysearch.org site there. Anyway, keep in mind if you need something, keep my email address, and I'll take a look. I have the full subscription in ancestry, and if all else fails, I'm only about 20 miles away from the huge library that the LDS use, in Salt Lake City, and go there about 1-2 times a year when I get good weather and am in the mood to sit there all day and do research. You can access what they have available through familysearch, and if you find something in a book or on a film that hasn't been transcribed, let me know and I'll take a look on my next trip. myra

Don't forget that familysearch.org is free and has a lot of stuff that isn't on ancestry as well. myra

If you need stuff looked up, just let me know. I can find, copy and email you what you need/want. We all need to share, huh? Myra myraherron1@msn.com Remember, four boxes keep us free: the soap box, the ballot box, the jury box, and the cartridge box. It's Not What You Gather, But What You Scatter That Tells What Kind Of Life You Have Lived.!!! > From: snowman31@fastmail.net > To: computers@rootsweb.com > Date: Sat, 28 Dec 2013 08:48:16 -0500 > Subject: Re: [COMPUTERS] FW: Ancestry.com Problems > > Hi Nivard. I think that my subscribtion has run out. Due to my age, I > wasn't using it very much any more anymore. I will just let it go for now. > Thanks to all for the help and suggestions. > > Joe > ----- Original Message ----- > From: "Nivard Ovington" <ovington.one@gmail.com> > To: <computers@rootsweb.com> > Sent: Saturday, December 28, 2013 8:30 AM > Subject: Re: [COMPUTERS] FW: Ancestry.com Problems > > > > Generally if you are not signed in to Ancestry > > > > Or are signed in but do not have a valid subscription, you would get the > > message to sign in or subscribe > > > > You don't get a hanging blank page > > > > Have you tried phoning Ancestry Joe ? > > > > Nivard Ovington in Cornwall (UK) > > > > On 28/12/2013 13:25, Joe Snow wrote: > >> Thanks Mira. I think that's what has happened. > >> > >> Joe > > > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > Please refrain from posting commercial URLs and from discussing prices on > > the list. You can buy/sell for free on the Genealogical Materials lists. > > > > This list is for peer-to-peer support and discussion of computer problems > > incurred in genealogy research. Use caution when following any advice. > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > > > > > > ------------------------------- > > To unsubscribe from the list, please send an email to > > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > > quotes in the subject and the body of the message > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I have ancestry.com here and it's working fine. It sounds like maybe you're getting the free versions of what they offer, and nothing else. Check with what they are saying you have for your subscription. That may have been changed, leaving you with nothing more than the public version of free stuff. myra

Thanks again, Bud. I will save this and try to do better next time.....Appreciate the advice Bobbie > From: budscan@gmail.com > To: computers@rootsweb.com > Date: Thu, 26 Dec 2013 18:24:18 -0800 > Subject: Re: [COMPUTERS] Unwanted Search Bars > > ----- Original Message ----- > From: "Bobbie Smith" <bccsmith@hotmail.com> > To: <computers@rootsweb.com> > Sent: Thursday, December 26, 2013 5:32 PM > Subject: Re: [COMPUTERS] Unwanted Search Bars > > > > Thanks Bud, I didn't see any toolbar addons. What you mean by doing > > a custom install? I don't remember ever seeing an installation where I > > could see what was being done......Bobbie > > When you DL something, there is always a default or 'easy' install, and a > custom one. > > Make sure you don't accept the default, look for 'custom install, it should > always be > there somewhere. > > Then, look at each step, and uncheck anything that looks like it's not part > of the > program you want, like toolbars and other stuff. > > If you're not sure, ask here, with the specific thing you're trying to > install, > and one of us will usually be able to test it and let you know for sure.

Thanks Bud, I didn't see any toolbar addons. What you mean by doing a custom install? I don't remember ever seeing an installation where I could see what was being done......Bobbie > From: budscan@gmail.com > To: computers@rootsweb.com > Date: Thu, 26 Dec 2013 17:11:13 -0800 > Subject: Re: [COMPUTERS] Unwanted Search Bars > > ----- Original Message ----- > From: "Bobbie Smith" <bccsmith@hotmail.com> > To: <gen-newbie@rootsweb.com>; <computers@rootsweb.com> > Sent: Thursday, December 26, 2013 4:56 PM > Subject: [COMPUTERS] Unwanted Search Bars > > > >I have gotten two search bars lately, and I don't know where they came > >from unless it was included in something I downloaded. > > They almost certainly were in a download. > > You need to do a 'custom' install on ANYTHING, because even reputable > (mostly) > companies are putting crapware in their programs to make more money. > > Watch the install CLOSELY, and uncheck any toolbar addons. \

I have gotten two search bars lately, and I don't know where they came from unless it was included in something I downloaded. The AVG search bar pops up when I go to Chrome, I could find no way to uninstall it, as it does not show up in Control Panel > Add Remove Programs, it does not show up in Revo-Unstaller. . it has been there for about a month and I have learned to live with it. Yesterday I started to download TeraCopy for copying files as reccomended by Kim Kamondo, the download went well for a while then became slow and jerky so I canceled it. I didn't get the TeraCopy but I got 4 new shortcuts on my desk top, and a new search bar called start.mysearchdial.com , which thankfully WOT an extension on Chrome will block, but it does not show up in Add Remove or Revo-unInstaller either, every thing I have searched for says that is the way to get rid of it but you can't if it isn't there. I scanned with Malwarebytes and got 28 hits all were POP Pup or something like that and they were removed, I then ran CCleaner, then scanned with Trend Micro Titanium and got zero infected files etc I managed to find and delete 3 of the programs from the short cuts on my desk top but one "Free Games" is still there (it is not found in add remove either) click on it and it comes up My Search Dial Games with a selection of 6 game pictures and when you hover the mouse over them they say 'Download Now" so I am assuming they can't cause a problem since I don't plan to download them. Should I deleted the shortcut? Or let it stay? Or is there another way to get rid of that? I am using a Windows 7 64bit Dell Laptop, Another thing that happened is that I have never set a default home page, when I open Internet explorer MSN home page comes up, when I open Chrome Google page comes up. Now with this incident Google Chrome has been made my default home page and is on IE too. I don't know if to restore to before yesteerday would help or if it would just unleash what I have already gotten rid of. Any advice would be appreciated I am not very computer savy and answers would have to be simple but I am beginning to think simple will not fix this. But as of right now every scan I run shows all is ok. I don't have a Spyware downloaded but I think it is included in Trend Micro Titanium. 1. AVG search bar 2. Startmysearchdial search bar 3. FREE Games 4. Go back to no default so IE is MSN and Chrome is Google 5.Restore to previous day? Bobbie

----- Original Message ----- From: "Bobbie Smith" <bccsmith@hotmail.com> To: <computers@rootsweb.com> Sent: Thursday, December 26, 2013 5:32 PM Subject: Re: [COMPUTERS] Unwanted Search Bars > Thanks Bud, I didn't see any toolbar addons. What you mean by doing > a custom install? I don't remember ever seeing an installation where I > could see what was being done......Bobbie When you DL something, there is always a default or 'easy' install, and a custom one. Make sure you don't accept the default, look for 'custom install, it should always be there somewhere. Then, look at each step, and uncheck anything that looks like it's not part of the program you want, like toolbars and other stuff. If you're not sure, ask here, with the specific thing you're trying to install, and one of us will usually be able to test it and let you know for sure. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com

----- Original Message ----- From: "Bobbie Smith" <bccsmith@hotmail.com> To: <gen-newbie@rootsweb.com>; <computers@rootsweb.com> Sent: Thursday, December 26, 2013 4:56 PM Subject: [COMPUTERS] Unwanted Search Bars >I have gotten two search bars lately, and I don't know where they came >from unless it was included in something I downloaded. They almost certainly were in a download. You need to do a 'custom' install on ANYTHING, because even reputable (mostly) companies are putting crapware in their programs to make more money. Watch the install CLOSELY, and uncheck any toolbar addons. --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com

Hi Mkdb1405. Thanks, I will check into that. It sounds like it might be my problem. Thanks, Joe ----- Original Message ----- From: <Mkdb1405@aol.com> To: <computers@rootsweb.com> Sent: Wednesday, December 25, 2013 7:17 PM Subject: Re: [COMPUTERS] Ancestry.com Problems > Aren't 1880 and 1940 free? Does that have anything to do with your > problem? > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

Hi Robert It depends on your browser but check the help file for :- clearing temporary internet files (I use Firefox and there is a good help file for the subject) Or download and use Ccleaner (its free) Straight out of the box (so to speak) and run it will scan for and report OR delete temp internet files and cookies NB you can run a scan (Ccleaner calls it Analyze) without deleting anything Each time you visit any site you will replenish the latest cookie anyway You can retain cookies for those web sites you use with log ins (such as Ancestry etc) If you have log in passwords etc, for the sites you visit often you would just need to log in to those after running Ccleaner You could then save the up to date cookie I run Ccleaner after every session NB2 Ccleaner also has registry altering functions, I would say not to touch that unless you know what you are doing Nivard Ovington in Cornwall (UK) On 25/12/2013 03:34, Robert Rothenbuhler wrote: > How do you delete/clear temp internet files?

Aren't 1880 and 1940 free? Does that have anything to do with your problem?

Hi Nivard. I just found out something. I can get Ancestry.com to work ok for 1940 and 1880. That is the only years that it works for. It don't work for and death certificates. Very strange Joe ----- Original Message ----- From: "Joe Snow" <snowman31@fastmail.net> To: <computers@rootsweb.com> Sent: Tuesday, December 24, 2013 4:05 PM Subject: Re: [COMPUTERS] Ancestry.com Problems > Nivard. I will try the IE version and see if that makes any difference. > I > will wait until after the holidays and get with Ancestry on this matter. > Thanks for your help. > Joe > ----- Original Message ----- > From: "Nivard Ovington" <ovington.one@gmail.com> > To: <computers@rootsweb.com> > Sent: Tuesday, December 24, 2013 4:00 PM > Subject: Re: [COMPUTERS] Ancestry.com Problems > > >> Whether its relevant I don't know but I always use Firefox, and updated >> the non IE >> >> Yet kept getting Avast update warnings >> >> So updated the IE one as well, it stopped the warnings but don't know if >> it also cured anything else >> >> Have you phoned Ancestry or are they on holidays ? >> >> Nivard Ovington in Cornwall (UK) >> >> On 24/12/2013 20:55, Joe Snow wrote: >>> Nivard, I updated the Adobe Flash Non IE yesterday. In my Firefox addon >>> it >>> is showing as Shockwave Flash Version 120039 updated 12/23. It is also >>> showing always active. >>> >>> Thanks, >>> Joe >> >> >> >> :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: >> >> Please refrain from posting commercial URLs and from discussing prices on >> the list. You can buy/sell for free on the Genealogical Materials >> lists. >> >> This list is for peer-to-peer support and discussion of computer problems >> incurred in genealogy research. Use caution when following any advice. >> >> :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: >> >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the >> quotes in the subject and the body of the message > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

I get a banner above the image that tells me it can't be downloaded unless I click to in to say I trust the site (or something like that). As soon as I click on the banner and it disappears, I can download the image, and it give me the option of where I want to save it. (A smiley face appears at the top of this message. I can't get rid of it.) > From: snowman31@fastmail.net > To: computers@rootsweb.com > Date: Tue, 24 Dec 2013 16:05:38 -0500 > Subject: Re: [COMPUTERS] Ancestry.com Problems > > Nivard. I will try the IE version and see if that makes any difference. I > will wait until after the holidays and get with Ancestry on this matter. > Thanks for your help. > Joe > ----- Original Message ----- > From: "Nivard Ovington" <ovington.one@gmail.com> > To: <computers@rootsweb.com> > Sent: Tuesday, December 24, 2013 4:00 PM > Subject: Re: [COMPUTERS] Ancestry.com Problems > > >> Whether its relevant I don't know but I always use Firefox, and updated >> the non IE >> >> Yet kept getting Avast update warnings >> >> So updated the IE one as well, it stopped the warnings but don't know if >> it also cured anything else >> >> Have you phoned Ancestry or are they on holidays ? >> >> Nivard Ovington in Cornwall (UK) >> >> On 24/12/2013 20:55, Joe Snow wrote: >>> Nivard, I updated the Adobe Flash Non IE yesterday. In my Firefox addon >>> it >>> is showing as Shockwave Flash Version 120039 updated 12/23. It is also >>> showing always active. >>> >>> Thanks, >>> Joe >> >> >>

Lila, I can't get mine to go that far. The black page apears and about 1 or 2 seconds later, it reverts back to some of their advertising. To tell you the truth, I am just about tired of trying to get it to work. Joe ----- Original Message ----- From: "Lila Garner" <lilagarner@hotmail.com> To: <computers@rootsweb.com> Sent: Tuesday, December 24, 2013 10:53 PM Subject: Re: [COMPUTERS] Ancestry.com Problems >I get a banner above the image that tells me it can't be downloaded unless >I click to in to say I trust the site (or something like that). As soon as >I click on the banner and it disappears, I can download the image, and it >give me the option of where I want to save it. > (A smiley face appears at the top of this message. I can't get rid of it.) >> From: snowman31@fastmail.net >> To: computers@rootsweb.com >> Date: Tue, 24 Dec 2013 16:05:38 -0500 >> Subject: Re: [COMPUTERS] Ancestry.com Problems >> >> Nivard. I will try the IE version and see if that makes any difference. I >> will wait until after the holidays and get with Ancestry on this matter. >> Thanks for your help. >> Joe >> ----- Original Message ----- >> From: "Nivard Ovington" <ovington.one@gmail.com> >> To: <computers@rootsweb.com> >> Sent: Tuesday, December 24, 2013 4:00 PM >> Subject: Re: [COMPUTERS] Ancestry.com Problems >> >> >>> Whether its relevant I don't know but I always use Firefox, and updated >>> the non IE >>> >>> Yet kept getting Avast update warnings >>> >>> So updated the IE one as well, it stopped the warnings but don't know if >>> it also cured anything else >>> >>> Have you phoned Ancestry or are they on holidays ? >>> >>> Nivard Ovington in Cornwall (UK) >>> >>> On 24/12/2013 20:55, Joe Snow wrote: >>>> Nivard, I updated the Adobe Flash Non IE yesterday. In my Firefox addon >>>> it >>>> is showing as Shockwave Flash Version 120039 updated 12/23. It is also >>>> showing always active. >>>> >>>> Thanks, >>>> Joe >>> >>> >>> > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message

How do you delete/clear temp internet files? ----- Original Message ----- From: "Nivard Ovington" <ovington.one@gmail.com> To: <computers@rootsweb.com> Sent: Tuesday, December 24, 2013 2:18 PM Subject: Re: [COMPUTERS] Ancestry.com Problems > Hi Joe > > Try clearing temp internet files and cookies > > It often cures this sort of problem > > I use Ancestry and just tested an image which loaded and then downloaded > with no problem > > Nivard Ovington in Cornwall (UK) > > On 24/12/2013 19:55, Joe Snow wrote: >> Wondering if anyone else is having problems getting Ancestry.com to load >> the images and save them? >> >> Joe > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Please refrain from posting commercial URLs and from discussing prices on > the list. You can buy/sell for free on the Genealogical Materials lists. > > This list is for peer-to-peer support and discussion of computer problems > incurred in genealogy research. Use caution when following any advice. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message >

Whether its relevant I don't know but I always use Firefox, and updated the non IE Yet kept getting Avast update warnings So updated the IE one as well, it stopped the warnings but don't know if it also cured anything else Have you phoned Ancestry or are they on holidays ? Nivard Ovington in Cornwall (UK) On 24/12/2013 20:55, Joe Snow wrote: > Nivard, I updated the Adobe Flash Non IE yesterday. In my Firefox addon it > is showing as Shockwave Flash Version 120039 updated 12/23. It is also > showing always active. > > Thanks, > Joe

In which case try updating Adobe flash player to see if that helps Nivard Ovington in Cornwall (UK) On 24/12/2013 20:32, Joe Snow wrote: > Hi Nivard. I use Firefox and thought that I tried that before but I tried > it again. Same results. It will go to the black page where the image would > come in but quickly leaves that page and goes back. I tried it on IE. I > also tried it on MaxThon, Chrome and other browsers still the same results. > I don't know what the answer is. > > Joe