I have a 500GB HDD with 355 GB free space and a 2.00 GB memory. I use Norton but only because it came with the pc when I bought it in February. Up until a week or so ago it was fine. I had no problem with Ancestry. My 12 year old nephew stays with me at weekends and takes over the pc playing games and watching youtube videos and if he wants to download something he asks me first. He also has many web pages open at once with no problems. So I suppose it's possible it's something from one of his sites that's causing the problem. I am defragging again before I do what Bud suggested then I may try a system restore in safe mode on the advice of Diana. Can someone remind me which F key I press please? I appreciate everyone's advice. Peter > Peter, > > Could you please refresh my memory. You are using Vista. What size hard > drive do you have and how much free space is there on it? What size memory > does the computer have? > > Defragmenting the hard-drive is a great first step. > > Another thing to be aware of is your "anti-nasty" software (anti-virus, > anti-spyware, etc). Some look at the web-sites as you open them to check > for "nasties" and this slows them down. > > Another source of slowness is the site you are opening. I find Ancestry > very slow. This could be because it is very popular and their pipe is > clogging up. It could be that there is too much on the page and it takes > ages to download (the new pages are much bigger than the old ones). Other > sites I find very fast - for example some Family History Society web-sites. > These are usually much smaller than the "biggies". I also find FreeBMD and > Family Search to be fast to load. > > Chris > > -----Original Message----- > From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] > On Behalf Of Peter Metcalfe > Sent: 11 September 2009 09:52 > To: computers@rootsweb.com > Subject: [COMPUTERS] System Restore > > Further to my recent post about IE I tried Firefox and even though it > doesn't freeze like IE the web browsing is just as slow. I have just done a > system restore back to August and after completion I got the message System > Restore did not install correctly" so I undid the restore back to the > present and got the same message. > > I am considering a complete reboot of the whole system with my Visa disc. Do > I simply load the disc and it deletes the original or does that stay on the > hard drive? Or do I format the drive first? > > I have no idea what the problem could be as I have done a complete scan more > than once and found no problems. > > I'm getting a little stressed now so hope you can help. > > Regards > > Peter > > > Suddenly my Internet Explorer has started to freeze on a regular basis and > sometimes I have to switch the pc off. > > "Sometimes there is a popup which says "Internet Explorer has encountered > a problem and is disconnecting." I am using Vista. > > > > What could be the problem please? > > > > Peter > > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Take pity on Digest subscribers and remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to > COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Take pity on Digest subscribers and remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > ----- End Original Message -----

I bought Windows Vista in June of 2008. I run the back up disks as I was asked to do. If I run them now what would it do to all the Up Grades I have run since.

On my computer (an HP running WinXP), it's the F8 key. When I boot up my computer, the very first screen to appear offers me the option to do a System Restore by hitting F10. DO NOT DO THIS (or whatever comparable is offered to you). This is the option to restore your computer to it's factory new condition. You will wipe out everything. By continuously tapping F8, you should be offered a menu from which you can choose Safe Mode. Diana > -----Original Message----- > From: computers-bounces@rootsweb.com On Behalf Of Peter Metcalfe > Sent: Friday, September 11, 2009 10:06 AM > To: computers@rootsweb.com > Subject: Re: [COMPUTERS] System Restore > <snip> > Can someone remind me which F key I press please? > > I appreciate everyone's advice. > > Peter > >

My sister was having an awful time with her computer recently and called me because she was getting pop-ups all over the place, the computer was slow, she couldn't connect to some websites, etc. I did a little research on her problem and came up with Malwarebytes (free) http://www.malwarebytes.org/. She downloaded it and it found over 700 problems on her computer from trojans, worms, whatever. She also scanned with Avast!, downloaded Spywareblaster and ran CCleaner. Then ran Malwarebytes one more time and it found nothing more. I think some of the stuff had been on her computer for a long while as her husband used to download all kinds of stuff. Her computer is now running much better and she's had no problems. She also uses Firefox instead of IE. BTW, Firefox just came out with another update yesterday. Vanessa PS - I should have said that I think her most recent problem was caused by a job search website she was on. I think she was infected by some kind of "drive by" thing. I don't know why Avast didn't catch it, but her Firefox wasn't up to date at the time. Maybe your nephew did the same thing. At 10:05 AM 9/11/2009, you wrote: >I have a 500GB HDD with 355 GB free space and a 2.00 GB memory. I >use Norton but only because it came with the pc when I bought it in >February. Up until a week or so ago it was fine. I had no problem >with Ancestry. > >My 12 year old nephew stays with me at weekends and takes over the >pc playing games and watching youtube videos and if he wants to >download something he asks me first. He also has many web pages open >at once with no problems. So I suppose it's possible it's something >from one of his sites that's causing the problem.

Thanks Bud, I will do that. I have already defragged. Peter > > First, defrag your HD. > > Second, get a copy of SuperAntiSpyware (free) and scan your system. > > Last, go to www.speedguide.net, and get their TCP/IP optimizer > for your OS. > > THEN, if none of that helps, a new clean install may be necessary. > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Take pity on Digest subscribers and remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > ----- End Original Message -----

Further to my recent post about IE I tried Firefox and even though it doesn't freeze like IE the web browsing is just as slow. I have just done a system restore back to August and after completion I got the message System Restore did not install correctly" so I undid the restore back to the present and got the same message. I am considering a complete reboot of the whole system with my Visa disc. Do I simply load the disc and it deletes the original or does that stay on the hard drive? Or do I format the drive first? I have no idea what the problem could be as I have done a complete scan more than once and found no problems. I'm getting a little stressed now so hope you can help. Regards Peter > Suddenly my Internet Explorer has started to freeze on a regular basis and sometimes I have to switch the pc off. > "Sometimes there is a popup which says "Internet Explorer has encountered a problem and is disconnecting." I am using Vista. > > What could be the problem please? > > Peter >

Try doing the restore in Safe Mode. I use Norton 360, and it's so protective of my setup, it will not allow a System Restore, so I have to do the restore without allowing it to load. You may be loading something when you boot, something you don't even see, that is preventing the restore. It's worth a try. Diana > -----Original Message----- > From: computers-bounces@rootsweb.com On Behalf Of Peter Metcalfe > Sent: Friday, September 11, 2009 4:52 AM > To: computers@rootsweb.com > Subject: [COMPUTERS] System Restore > > Further to my recent post about IE I tried Firefox and even > though it doesn't freeze like IE the web browsing is just as > slow. I have just done a system restore back to August and > after completion I got the message System Restore did not > install correctly" so I undid the restore back to the present > and got the same message. > > I am considering a complete reboot of the whole system with > my Visa disc. Do I simply load the disc and it deletes the > original or does that stay on the hard drive? Or do I format > the drive first? > > I have no idea what the problem could be as I have done a > complete scan more than once and found no problems. > > I'm getting a little stressed now so hope you can help. > > Regards > > Peter

----- Original Message ----- From: "Peter Metcalfe" <Peter-redfern@runbox.com> To: <computers@rootsweb.com> Sent: Friday, September 11, 2009 1:52 AM Subject: [COMPUTERS] System Restore > Further to my recent post about IE I tried Firefox > and even though it doesn't freeze like IE the web > browsing is just as slow. First, defrag your HD. Second, get a copy of SuperAntiSpyware (free) and scan your system. Last, go to www.speedguide.net, and get their TCP/IP optimizer for your OS. THEN, if none of that helps, a new clean install may be necessary.

Bob I tried the first suggestion. Didn't work. Started to make a New Identity and for some unknown reason I hit Preview. Problem solved. See you back on Computer List. Bob ----- Original Message ----- From: "Bob Hays" <rhays@galvestonbay.net> To: <outlook-express@rootsweb.com> Sent: Wednesday, September 09, 2009 4:26 PM Subject: Re: [OE] Outlook Express I don't think this will work but is worth a try: Press down these three keys simultaneously, Ctrl+Alt+Delete, The windows Task Manager will pop up, make sure the Applications tab is selected ,,,,,, in the list of running applications running find the one for the open email (go by the emails Subject line) and click on it ,,,,, now click on the "End Task" button at bottom of page. If the above fails create yourself a New Identity: File / Identities / Add new identity ===>> follow the prompts ,,,,,,, along the way you will be ask about a connection, answer "Use existing connection" When the new identity is created click on the Inbox and make sure the "extra" window is not there. Do not download any email into this new identity. If all is well, switch back to your old Identity (File / Switch Identity ....) and get back to the list, we will pick up from there. Bob Hays __________________________ ----- Original Message ----- From: "rwal" <rwal@insightbb.com> To: "Post Outlook-express" <Outlook-Express@rootsweb.com> Sent: Friday, September 04, 2009 8:10 PM Subject: [OE] Outlook Express > This two emails that I sent to Computer@rootsweb.com. It was suggested > that > I go to Outlook-express@rootsweb.com > > > > > > When I open OE there is an opened email there all the time. I can move it > down out of the way and operate OE normal. When I open an email the > unwanted > email changes to the same email. The unwanted email has only three things > at > the top. From:, To:, & Subject:. Does anyone know a way that I can delete > & > reinstall OE without loosing all my Emails or any other solution to my > problem. > > Bob > > This is not just an email but a frame that the email goes in to. When > you > open an email it goes into a frame the has a lot controlling feathers at > the > top. This frame has only three features. 1. From:, 2. To: & 3. Subject. I > don't know how to explain it to you. Any email that you open goes into the > regular frame and also this unwanted frame. Help. > > Bob > > > > ------------------------------- > To unsubscribe from the list, please send an email to > OUTLOOK-EXPRESS-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to OUTLOOK-EXPRESS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Thanks Louann. I passed this along to my daughter. Hope it helps. Nancy -----Original Message----- From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] On Behalf Of Louann ROARK Sent: Monday, September 07, 2009 9:20 PM To: computers Subject: Re: [COMPUTERS] Suggestions appreciated.... oth have to do with Dell Support. She might want to go to their web site, and check some of their message boards. They are both running on my machine, and causing me no problem. Shirley Louann Cantwell Roark > From: lbaldwin@means.net > Subject: [COMPUTERS] Suggestions appreciated.... > My daughter tells me that her computer keeps getting slower and slower. > (Dell). She sees these two grey boxes pop up and wonders what they are and > how to get rid of them. > One says sprtcmd.exe and the other says DSAgnt.exe . > > Any ideas what these are and how to fix them?

Thanks Kevin. I have passed this on to my daughter. Nancy -----Original Message----- From: computers-bounces@rootsweb.com [mailto:computers-bounces@rootsweb.com] On Behalf Of Kevin Ross These are Dell Support files. I would just call Dell Support and ask them for some support on their support files !!! Sounds ludicrous, doesn't it !!! Info on sprtcmd.exe http://www.sysinfo.org/startuplist.php?filter=sprtcmd Info on DSAgnt.exe http://www.sysinfo.org/startuplist.php?filter=DSAgnt.exe n Mon, Sep 7, 2009 at 9:54 PM, Nancy Murphy Baldwin<lbaldwin@means.net> wrote: > Hello Folks, > > My daughter tells me that her computer keeps getting slower and slower. > (Dell). She sees these two grey boxes pop up and wonders what they are and > how to get rid of them. > One says sprtcmd.exe and the other says DSAgnt.exe . > > Any ideas what these are and how to fix them?

These are Dell Support files. I would just call Dell Support and ask them for some support on their support files !!! Sounds ludicrous, doesn't it !!! Info on sprtcmd.exe http://www.sysinfo.org/startuplist.php?filter=sprtcmd Info on DSAgnt.exe http://www.sysinfo.org/startuplist.php?filter=DSAgnt.exe On Mon, Sep 7, 2009 at 9:54 PM, Nancy Murphy Baldwin<lbaldwin@means.net> wrote: > Hello Folks, > > My daughter tells me that her computer keeps getting slower and slower. > (Dell). She sees these two grey boxes pop up and wonders what they are and > how to get rid of them. > One says    sprtcmd.exe   and the other says DSAgnt.exe  . > > Any ideas what these are and how to fix them? > > Thanks, > Nancy in Minnesota > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Take pity on Digest subscribers and remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > -- -------- K. Ross kr5927@gmail.com

These are Dell Support files. I would just call Dell Support and ask them for some support on their support files !!! Sounds ludicrous, doesn't it !!! Info on sprtcmd.exe http://www.sysinfo.org/startuplist.php?filter=sprtcmd Info on DSAgnt.exe http://www.sysinfo.org/startuplist.php?filter=DSAgnt.exe On Tue, Sep 8, 2009 at 8:58 AM, Diana Gale Matthiesen <Diana@danishdemes.org> wrote: > > For future reference, because doing this is so often a big help... > > You can do a Google search on a filename and usually find out what it is.  In > this case, both filenames come up with a host of good hits. > > Diana > > > -----Original Message----- > > From: computers-bounces@rootsweb.com On Behalf Of Nancy > > Murphy Baldwin > > Sent: Monday, September 07, 2009 9:54 PM > > To: computers@rootsweb.com > > Subject: [COMPUTERS] Suggestions appreciated.... > > > > Hello Folks, > > > > My daughter tells me that her computer keeps getting slower > > and slower.  (Dell). She sees these two grey boxes pop up > > and wonders what they are and how to get rid of them. > > One says    sprtcmd.exe   and the other says DSAgnt.exe  . > > > > Any ideas what these are and how to fix them? > > > > Thanks, > > Nancy in Minnesota > > > > > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Take pity on Digest subscribers and remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message -- -------- K. Ross kr5927@gmail.com

Thunderbird!!!!! Cheers. Robyn bubblez wrote: > I have a laptop with vista and windows mail I have tried everything to > configure my e-mail but it doesn't work. > > Are there any good free e-mail programs that are like outlook? > > > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Take pity on Digest subscribers and remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > ------------------------------------------------------------------------ > > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.5.409 / Virus Database: 270.13.77/2346 - Release Date: 09/04/09 17:51:00 > >

For future reference, because doing this is so often a big help... You can do a Google search on a filename and usually find out what it is. In this case, both filenames come up with a host of good hits. Diana > -----Original Message----- > From: computers-bounces@rootsweb.com On Behalf Of Nancy > Murphy Baldwin > Sent: Monday, September 07, 2009 9:54 PM > To: computers@rootsweb.com > Subject: [COMPUTERS] Suggestions appreciated.... > > Hello Folks, > > My daughter tells me that her computer keeps getting slower > and slower. (Dell). She sees these two grey boxes pop up > and wonders what they are and how to get rid of them. > One says sprtcmd.exe and the other says DSAgnt.exe . > > Any ideas what these are and how to fix them? > > Thanks, > Nancy in Minnesota > >

A security vulnerability in OpenOffice.org, related to XML document processing, may allow a remote unprivileged user to execute arbitrary code on the system with the privileges of a local user running OpenOffice.org, if the local user opens crafted XML documents provided by the remote user. These XML documents may also include documents in the OpenDocument format (ODF), the default format used by OpenOffice.org. No working exploit is known right now. 2. Affected releases * All versions of OpenOffice.org 3 prior to version 3.1.1 * All versions of OpenOffice.org 2 prior to version 2.4.3 Note: OpenOffice.org 1 is not impacted by this issue. http://www.openoffice.org/security/cves/CVE-2009-2414-2416.html J. Asche

A security vulnerability with the way OpenOffice.org processes Word documents may allow a remote unprivileged user who provides a Word document that is opened by a local user to execute arbitrary commands on the system with the privileges of the user running OpenOffice.org. No working exploit is known right now. 2. Affected releases * All versions of OpenOffice.org 3 prior to version 3.1.1 * All versions of OpenOffice.org 2 prior to version 2.4.3 * All versions of OpenOffice.org 1 See: http://www.openoffice.org/security/cves/CVE-2009-0200-0201.html for complete information. J. Asche

Both have to do with Dell Support. She might want to go to their web site, and check some of their message boards. They are both running on my machine, and causing me no problem. Shirley Louann Cantwell Roark > From: lbaldwin@means.net > To: computers@rootsweb.com > Date: Mon, 7 Sep 2009 20:54:10 -0500 > Subject: [COMPUTERS] Suggestions appreciated.... > > Hello Folks, > > My daughter tells me that her computer keeps getting slower and slower. > (Dell). She sees these two grey boxes pop up and wonders what they are and > how to get rid of them. > One says sprtcmd.exe and the other says DSAgnt.exe . > > Any ideas what these are and how to fix them? > > Thanks, > Nancy in Minnesota > > > > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > Take pity on Digest subscribers and remember to SNIP when replying. > > :-~:-~:-~:-~:-~:-~:-~:-~:-~:-~: > > > > > ------------------------------- > To unsubscribe from the list, please send an email to COMPUTERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hello Folks, My daughter tells me that her computer keeps getting slower and slower. (Dell). She sees these two grey boxes pop up and wonders what they are and how to get rid of them. One says sprtcmd.exe and the other says DSAgnt.exe . Any ideas what these are and how to fix them? Thanks, Nancy in Minnesota

Also my web browsing has gone considerably slower. > Suddenly my Internet Explorer has started to freeze on a regular basis and sometimes I have to switch the pc off. > "Sometimes there is a popup which says "Internet Explorer has encountered a problem and is disconnecting." I am using Vista. > > What could be the problem please? > > Peter